Remote Temporary Jobs in Woodbridge, ON

Responsibilities

• Manage release-related training activities across teams, including Product, Marketing, Support, Onboarding, Sales, and others.
• Maintain and act as an administrator for the Learning Management System (LMS) to support internal and external audiences.
• Host or participate in customer-facing webinars and create LMS content to support customer education.
• Collaborate with Product Managers and Product Teams to understand the purpose and customer value of new and existing WellnessLiving product features.
• Plan, develop, and maintain internal training materials such as feature release notes, training content, and customer-facing documentation.
• Write and manage help articles in the company’s Knowledge Base to ensure customers have clear, accurate, and engaging educational resources.
• Create and manage test studio accounts to develop demos and materials supporting product enablement initiatives (e.g., release videos, webinars, LMS courses).
• Strategically utilize tools such as Intercom Proactive Support and Iorad to address common customer questions within the software.
• Stay informed about the latest approaches and technologies in software training and learning.
• Take a data-driven approach to assess training effectiveness and suggest improvements that enhance customer and staff learning outcomes.
• Collaborate with Customer-Facing Departments to :
• Ensure department-specific product training materials are accurate, up-to-date, accessible, and effective.
• Understand commonly asked product questions and create or update relevant educational resources to address them.

Skills & Qualifications :