Jobs in Waterloo region

We are in the process of recruiting a detail-oriented individual for a Customer Service role to join our team in Etobicoke, Ontario. The individual will play a crucial role in managing customer interactions, maintaining data accuracy, and coordinating with various departments to optimize order fulfillment.

Responsibilities :

• Efficiently handle customer inquiries and complaints, providing effective solutions and escalating issues when necessary
• Actively engage in data entry tasks, inputting orders and other relevant information into the company's systems
• Collaborate with internal and external stakeholders to deliver exceptional customer service
• Utilize ERP software for tracking orders, inventory, and other pertinent data to stay updated on all order statuses
• Manage EDI systems and processes
• Correspond regularly with warehouse teams to ensure order accuracy and delivery timelines are met
• Maintain accurate and up-to-date records
• Collaborate with various departments to streamline the order fulfillment process
• Answer inbound calls and handle email correspondence to provide customer support and schedule appointments
• Utilize Microsoft Excel and Word for various tasks

This role offers a short term contract employment opportunity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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