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Our company is growing and we are looking for individuals who strive to be part of a team where delivering exceptional customer service is their passion! It is a full time Customer Service Agent position in the Customer Care Department.
Job Description
Responsibilities :
Deliver exceptional after sale service to our customers via various communication channels : email, chat, and phone call in our service center
Process returns, exchanges, and refund requests
Respond to inquiries about our products, services, the process of purchasing online, and their order status
Respond to customer feedback and deliver exceptional after sale service
Replace the receptionist as needed
Qualifications
Excellent verbal and written skills both in English and French
Resourcefulness, creativity and curiosity in troubleshooting and resolving customer issues
Passion, accountability and leadership in pursuit of customer service excellence
Critical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)
Team player, positive attitude and excellent listening skills
Enjoys working in a fast-paced environment
Ability to multi-task and handle pressure easily
Tech-savvy, knowledge of Zendesk and Magento an asset
2-3 years previous professional experience in office work
Additional Information
We offer :
Work / family balance
Hybrid working mode
Positive and stimulating environment
Human and family oriented company culture
Opportunities for growth within the organization
Employee discount on all Linen Chest products
Group insurance program (medical and dental)
Lucrative referral program ($1,000)
Free on-site parking
Accessible by public transportation
Location : Head office, Laval
Please note that this is a full time position, we do not have any part time positions available
Come and have a career within the large Linen Chest family!