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OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

Role Summary :

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties :

• Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
• Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
• Liaise with Emergency Responders, 911 Dispatch, and 24 / 7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner.
• Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
• Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
• Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
• Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
• Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
• Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes

Does this sound like you?

Education, Experience and Skills :

What's in it for you?

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.

EXPERIENCE

Preferred

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