Title : Sr Supervisor Transportation

Requisition Id : 36949 Job Function : Field Services Operations Career Area : Operations Posting Location : Saskatoon

About Us :

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose :

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Key Job Activities : Customer 1st :

• Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc).
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.

Company Growth :

Team Member Development :

Compliance :

Education :

Preferred Education : in High School or Equivalent

Experience (EMEAA) :

Certifications and / or Licenses :

Benefits :

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.