Savard is Hiring Bilingual Call Center Operators in Quispamsis, NB on Order No. 20354
Job Duties :
Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
Handle all telephone calls efficiently and in a professional manner
Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
Diligently keep required records and files
Prepare and distribute reports internally and to external parties as required
Follow all established procedures, regulations and guidelines
Other related duties as may be assigned
Requirements :
Verbal and written fluency in both English and French
Education : secondary school diploma minimum
Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator / Dispatcher, Customer Service, Representative (CSR), Telephone Operator / Agent, Call Center, Operator / Agent, Answering Service Operator / Agent, etc.
Excellent telephone and communication skills
Advanced computer proficiency with strong data entry / keyboarding skills
Ability to work under pressure
Attention to detail
Ability to stay focused at all times during working hours
Passing criminal record check
Shift Hours :
12 hour rotating schedule of 4 on and 4 off consisting of 2 shifts @ 7 : 00 am to 7 : 00 pm and 2 shifts @ 7 : 00 pm to 7 : 00 am.