Remote Jobs in Pierrefonds, qc
Bilingual Customer Success Specialist
moozoomMontreal, QC, CAGestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities
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IO Solutions Contact CenterMontréal Côte-des-Neiges, Québec, Canada- Promoted
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Eastern Atlantic Canada CareersGreater Montreal Metropolitan Area, CanadaBilingual Customer Success Specialist
moozoomMontreal, QC, CA- Full-time
- Remote
- Quick Apply
Join a fast-growing EdTech company who is advancing mental health and wellness, worldwide!
moozoom seeks an experienced, bilingual, passionate and purpose-driven customer success specialist who is excited to reshape how we discuss and prevent student mental health challenges in K-8 schools. If this talks to you, then read on!
moozoom is a fast-growing unique Netflix-style SEL platform looking for talented and enthusiastic people who share our excitement for building a better world for children. This role is a key part of our future success and will help support thousands – potentially millions – of young students, world-wide.
Responsibilities
We are looking for a passionate and dedicated former educator to support the onboarding, implementation and product adoption of our K8 schools and districts in our French and English Canadian market. You will serve as the main contact for teachers and administrators to ensure they have a positive experience and strong results with moozoom. As such, your main responsibilities will be to :
- Work strategically with schools and districts to facilitate moozoom implementation, drive user’s adoption and increase student impact.
- Oversee customer relationship management (CRM) of key client accounts.
- Build customer success processes and interpret data that measure learner outcomes and efficacy of our platform.
- Manage customer accounts throughout the school year by holding regular check-ins via email, phone and Google Meet.
- Create material to be used for driving adoption (e.g. presentations, posts, webinars).
- Support contracts renewal by presenting learner outcomes achieved through our platform.
- Build and track proper KPIs to monitor adoption rate and implementation cycle.
- Drive upsell and expansion in existing schools and districts.
- Work closely with our software team on creating features that will increase student engagement and teachers’ adoption.
- Assist and sometimes lead sales presentations and demonstrations to existing and prospective clients.
Requirements
Benefits
Key reasons you should apply :
Don’t forget to access https : / / moozoomapp.com to experience our commitment to advancing mental health and wellness.
Our six-step hiring process