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Are you bilingual in French and English? Do you love helping people and solving problems? Are you looking for a meaningful career where you can make a difference every day?

If so, we have the perfect opportunity for you!

We’re hiring Bilingual Contact Centre Agents for a government-adjacent organization in the heart of Ottawa. You’ll support customers over the phone, email, chat, and even video calls, providing guidance and solutions during challenging times.

Salary : $20.50 / hour

Schedule : Monday to Friday, available between 8 : 00 AM - 8 : 00 PM

Training Hours : 8 : 00 AM - 4 : 00 PM for the first month

Contract Type : Full-time, temporary with potential for permanency

Location : West Downtown Ottawa. Easily accessible by public transit (paid parking available)

Advantages

Why You'll Love This Job

20.50 / hour pay rate

Work Monday to Friday (no weekends!)

Shifts between 8 AM and 8 PM—no late nights

Easily accessible location by public transit (paid parking available)

A friendly, team-oriented environment

Amazing restaurants and cafés nearby

Opportunity to grow, learn, and possibly transition to a permanent role

Responsibilities

What You'll Do

Be the first point of contact for clients, offering calm and supportive assistance

Answer calls, emails, chats, and video calls

Provide helpful advice and solutions based on company policies

Ensure every customer feels heard and valued

Keep accurate records using CRM tools

Qualifications

What We're Looking For

Fluent in French and English (this is a must!)

Call center or customer service experience is a big plus

Strong communication skills and a knack for problem-solving

Ability to multitask and manage your time effectively

Must be eligible to obtain government security clearance (reliability status)

Summary

How to Apply

apply directly at www.randstad.ca.

Let’s celebrate your next career move!

This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team.

We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!

Bilingual Customer Service Representative

Location : West Downtown Ottawa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.