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freelance.caMoncton, CanadaCall Center Agent Canada
24 Hours GroupMoncton, New Brunswick, CanadaThis is a remote position.
The Call Center Agent will be answering inbound calls converting them to leads and later to towing jobs.
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of the client and find a solution to them.
3. Answering inbound calls converting them to leads and later to towing jobs.
WORK CONDITION
1. Full Time Remote
2. Pacific Time Zone
3. Weekly Payout
4. Salary ($ 12.00 USD / hr bonus / incentives)
5. Shiftbased in a Call Center that works 24 / 7.
Requirements
1. Computer Specifications
Minimum Intel Specs
Processor : Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
Minimum AMD Specs
Processor : AMD Ryzen 579 (Minimum series 3600)
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
Macintosh Specs
Processor : Core i7 / i5 / M1 / M2
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter : below 10ms
Latency : below 160ms
Upload : more than 25mbps
Download more than 40 mbps
Using internet speedtest :
VoIP Speed Test 8x8 / / Aircall s VoIP Speed Test Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter : below 10ms
Latency : below 160ms
Upload : minimum of 25mbps
Download : minimum of 25mbps
Power and Internet Backup is a MUST.
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting them to leads, and later to towing jobs.
Education
At least 2nd-year college or Senior high school graduate (with experience), or high school graduate with at least 6 months experience.