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Quality Oversight Officer (12-month Contract)
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Linds & AssociatesMississauga, ONQuality Oversight Officer (12-month Contract)
GardaWorldMississauga, Ontario- Permanent
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The Quality Oversight Officer (QOO) is responsible for overseeing compliance to Standard Operating Procedures (SOP) and ensuring the operation is meeting client expectations at all levels. Thorough and observant with a keen eye for detail, the Quality Oversight Officer works closely with the frontline and administrative teams to ensure all continuous improvement objectives are met through a combination of oversight and internal audits. The Quality Oversight Officer (QOO) is considered a subject matter expert of the Standard Operating Procedures and the Internal Business Management System.
Key Responsibilities :
- Perform audits and engage in active oversight to SOP compliance and checkpoint performance
- Oversee and document compliance with CATSA’s SOPs and GardaWorld BMS across the region
- Provide feedback to Screening Officers and inform Service Deliver Manager (SDM) of findings in a timely manner
- Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
- Conduct and / or assist audits (CATSA CCP, CGSB, and / or Internal Audits)
- Conduct site inspections, breach investigations and infiltration test investigations
- Assist various departments with continuous improvement initiatives
- Identify opportunities for improvement and provide follow-up, positive and constructive feedback
- Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents
- Collect data to measure SOP compliance and Screening Officer performance
- Other duties as required
Education
Knowledge, Skills, and Abilities
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GardaWorld : Make the world a safer place
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.
We thank all candidates for their interest; however, we will communicate only with the selected candidates.
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