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Jobs in Mascouche%2C qc j7k 2l5%2C canad%C3%A1

Last updated: 6 days ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
Full-time
Quick Apply
Show moreLast updated: 12 days ago
  • Promoted
Contrôleur domaine Immobilier (2575)

Contrôleur domaine Immobilier (2575)

Artemis RecrutementLaval, Quebec, Canada
Permanent
Show moreLast updated: 16 days ago
  • Promoted
Conseillère en succursale-temps partiel (pleine disponibilité) St-Dorothée

Conseillère en succursale-temps partiel (pleine disponibilité) St-Dorothée

Société Québécoise Du Cannabis (SQDC)Laval, Québec, Canada
Permanent
Show moreLast updated: 23 days ago
  • Promoted
Chauffeur spécialisé

Chauffeur spécialisé

Groupe RobertVarennes, Canada
CA$24.71 hourly
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Acupuncteur.trice (remplacement congé maternité)- Repentigny

Acupuncteur.trice (remplacement congé maternité)- Repentigny

freelance.caRepentigny, Canada
Part-time +1
Show moreLast updated: 8 days ago
  • Promoted
Opérateur(trice)

Opérateur(trice)

EuroverreTerrebonne, QC, CA
Full-time +1
Show moreLast updated: 27 days ago
  • Promoted
Cariste - allée étroite

Cariste - allée étroite

Randstad CanadaLaval, Québec, CA
CA$25.15 hourly
Quick Apply
Show moreLast updated: 27 days ago
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Welder - Metal Structure Assembler

Welder - Metal Structure Assembler

SummaTerrebonne, Quebec
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Coordonnateur(trice) volet camp de jour

Coordonnateur(trice) volet camp de jour

Municipalité de Lac-BeauportLac-Beauport, QC, Canada
Full-time
Show moreLast updated: 6 days ago
  • Promoted
Mécanicien de véhicules lourds

Mécanicien de véhicules lourds

Meccam inc.Laval, QC, Canada
Full-time
Show moreLast updated: 7 days ago
Serveur euse

Serveur euse

Le Groupe MauriceLaval, QC, ca
Part-time +1
Quick Apply
Show moreLast updated: 19 days ago
  • Promoted
Charpentier(ère)-menuisier(ère) compagnon(ne)

Charpentier(ère)-menuisier(ère) compagnon(ne)

EAC ConstructionQC, CA
Show moreLast updated: 27 days ago
  • Promoted
Préposé(e) aux bénéficiaires

Préposé(e) aux bénéficiaires

Acquisio TalentsSt-Ambroise de Kildare, QC, ca
Full-time
Show moreLast updated: 27 days ago
  • Promoted
Conseiller aux familles

Conseiller aux familles

Groupe Yves Légaré incLaval, Québec, Canada
Full-time +1
Show moreLast updated: 13 days ago
  • Promoted
Petroleum Sampler

Petroleum Sampler

SGS Canada IncMontréal-Est, Quebec, Canada
CA$28.39 hourly
Permanent
Show moreLast updated: 30+ days ago
Window & Door Assembler

Window & Door Assembler

Bomon Marine EquipmentLaval, Québec, Canada
CA$19.00–CA$26.00 hourly
Full-time
Quick Apply
Show moreLast updated: 27 days ago
  • Promoted
Ingénieur(e) de mise en route

Ingénieur(e) de mise en route

MabarexLaval, Quebec
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Surveillant(e) de dîner

Surveillant(e) de dîner

Centre de services scolaire de la Pointe-de-l'ÎleRivière-des-Prairies-Pointe-aux-Trembles, Québec, Canada
CA$24.17–CA$26.30 hourly
Permanent
Show moreLast updated: 30+ days ago
  • Promoted
Mécanicien(ne) de la voie / Cantonnier(ère) (32680)

Mécanicien(ne) de la voie / Cantonnier(ère) (32680)

STMRosemère, QC
CA$34.41–CA$40.51 hourly
Show moreLast updated: 27 days ago
  • Promoted
Préposé.e aux bénéficiaires Rawdon

Préposé.e aux bénéficiaires Rawdon

ServirplusRawdon, Québec, Canada
Permanent
Show moreLast updated: 30+ days ago
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
12 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

  • Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
  • Monitor performance metrics and implement improvements based on customer insights.
  • Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

  • Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.
  • Troubleshoot technical issues and enhance the platform’s usability for the team.
  • Be the go-to resource for customer service team members needing platform support.

    • 3. Social Media & Online Reputation Guru :

  • Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.
  • Address feedback on review sites like Google, Yelp, and Trustpilot
  • Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

    • 4. Content Creator Extraordinaire :

  • Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.
  • Keep all content updated to reflect current policies, offerings, and trends.

    • 5. Data-Driven Innovator :

  • Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.
  • Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

    • 6. Collaborative Team Player :

  • Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.
  • Act as the voice of the customer, sharing feedback to drive service improvements.

    • Qualifications

    What We’re Looking For :

    Education :

  • Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

    • Experience :

  • 2-4 years in customer service, digital communication, or e-commerce support roles.
  • Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

    • Skills :

  • Strong written communication with impeccable attention to detail in both English and French.
  • Familiarity with social media management tools like Hootsuite or Sprinklr.
  • Analytical mindset with the ability to interpret data and recommend solutions.

    • Key Attributes :

  • Customer-focused, proactive, and always ready to solve problems.
  • Resourceful, adaptable and eager to embrace new tools and technologies autonomously.
  • Collaborative spirit with a drive to work across teams and achieve shared goals.

    • Additional Information

    Why Join Us?

  • Be part of a team that values innovation, collaboration, and exceptional customer experiences.
  • Opportunity to grow your career in a supportive and dynamic environment.
  • Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

    • If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together