Jobs in Laval (r%C3%A9gion administrative)%2C canada

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

• Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
• Monitor performance metrics and implement improvements based on customer insights.
• Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

3. Social Media & Online Reputation Guru :

4. Content Creator Extraordinaire :

5. Data-Driven Innovator :

6. Collaborative Team Player :

Qualifications

What We’re Looking For :

Education :

Experience :

Skills :

Key Attributes :

Additional Information

Why Join Us?

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together