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Savers / Value VillagePeterborough, ON, CanadaScheduling Coordinator – Inside Sales
Lifestyle Home ProductsPeterborough, ON, CA- Full-time
- Quick Apply
Scheduling Coordinator – Inside Sales Role Overview The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots.
This role focuses on quickly matching high-intent leads with the right sales representatives, filling open appointment capacity, confirming upcoming appointments, and ensuring bookings meet quality standards.
This position has a direct impact on issue rates, rep productivity, and overall close performance. Why join our growing team : https : / / youtu.be / SfZP2OJEfqw What's in it for you? $50,000 per year Benefit plan after 3 month probation Bonus's available for hitting KPI's Key Responsibilities Lead Assignment & Appointment Placement Assign inbound and outbound leads to sales representatives using the team’s routing system (“batting order”) Schedule appointments into open time slots based on available capacity Adjust or reassign appointments when openings occur to keep schedules optimized Capacity Optimization Pull appointments forward when earlier time slots become available Help create same-day and next-day bookings when lead flow allows Backfill cancelled appointments with qualified prospects Cancellations & Rescheduling Work to save cancelled appointments whenever possible Reschedule cancellations quickly to reduce lost selling time Lead Prioritization Prioritize high-intent leads to minimize time-to-appointment Fast-track PPC and other high-conversion lead sources over lower-intent channels Appointment Confirmation Confirm upcoming appointments to improve show rates Verify key details such as appointment time, project scope, and required decision-maker attendance Quality Assurance Review appointment notes for accuracy, completeness, and adherence to company standards Flag recurring issues or trends that may impact issue rates or sales performance Skills & Qualifications Strong organizational and time-management skills Ability to make quick, informed decisions in a fast-paced environment Clear and professional communication skills (phone, SMS, CRM documentation) High attention to detail and commitment to quality Some evenings and weekends may be required Powered by JazzHR