Jobs in Gare centrale montr%C3%A9al

Last updated: 12 days ago

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Customer Experience Specialist

Linen ChestLaval, Canada

Full-time

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Associé aux Ventes Sans-Fil

OSL Retail ServicesMontréal, QC Canada

CA$50,000.00–CA$55,000.00 yearly

Full-time +1

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Deskside Support

PeopleToGoMontreal, QC, Canada

CA$22.00–CA$25.00 hourly

Full-time +1

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Ingénieur de production - Montréal

MadessaMontreal, QC, ca

CA$140,000.00–CA$150,000.00 yearly

Permanent

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Show moreLast updated: 23 days ago

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Préposé à l'atelier

Groupe RobertBoucherville, Canada

CA$20.60 hourly

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Chargé(e) de Projet Ventes / Soumissions

MT TalentBrossard, Quebec

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Permanent

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Show moreLast updated: 30+ days ago

Serveur euse

Le Groupe MauriceLaval, QC, ca

Part-time +1

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Contremaitre de production

Thorens SolutionsMontréal, Quebec, Canada

CA$70,000.00–CA$90,000.00 yearly

Full-time

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Show moreLast updated: 17 days ago

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Ingénieur(e) de mise en route

MabarexSaint-Laurent, Quebec

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Ingénieur maintenance corridor ferroviaire

GPMMOMBrossard, QC, ca

Full-time

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Billing Assistant, Professional environment

Groupe MontpetitMontréal, Québec, CA

Full-time +1

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Adjoint.e administratif.ve

PVRH-RecrutementMauricie, CA

Full-time

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Receptionist

Go OrthodontistesMontréal, Québec, Canada

Full-time

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Paie-maître-Pointe-aux-Trembles

Randstad CanadaPointe-aux-Trembles, Québec, CA

CA$65,000.00–CA$75,000.00 yearly

Permanent

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Show moreLast updated: 27 days ago

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Work From Home Part Time Remote Computer Data Entry Job

EA SolutionsLongueuil, QC, ca

CA$34.00 hourly

Remote

Full-time +1

Show moreLast updated: 27 days ago

Agent de contrôle préembarquement

GardaWorldMontréal, Québec

CA$21.83 hourly

Permanent

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Gestionnaire, approvisionnement stratégique - indirect

Groupe BMRBoucherville, QC, ca

Full-time

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Show moreLast updated: 24 days ago

Window & Door Assembler

Bomon Marine EquipmentLaval, Québec, Canada

CA$19.00–CA$26.00 hourly

Full-time

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Show moreLast updated: 27 days ago

Responsable de projets en mécanique industrielle Fly-in / Fly-out

Norda SteloMontréal, Québec, .CA

Full-time

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Adjoint(e) aux services immobiliers

Recrute ActionMontréal, QC, ca

CA$22.00 hourly

Full-time +1

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Show moreLast updated: 17 days ago

Customer Experience Specialist

Linen ChestLaval, Canada

12 days ago

Job type

Full-time

Quick Apply

Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
Monitor performance metrics and implement improvements based on customer insights.
Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.

Troubleshoot technical issues and enhance the platform’s usability for the team.

Be the go-to resource for customer service team members needing platform support.

3. Social Media & Online Reputation Guru :

Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.

Address feedback on review sites like Google, Yelp, and Trustpilot

Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

4. Content Creator Extraordinaire :

Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.

Keep all content updated to reflect current policies, offerings, and trends.

5. Data-Driven Innovator :

Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.

Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

6. Collaborative Team Player :

Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.

Act as the voice of the customer, sharing feedback to drive service improvements.

Qualifications

What We’re Looking For :

Education :

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

Experience :

2-4 years in customer service, digital communication, or e-commerce support roles.

Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

Skills :

Strong written communication with impeccable attention to detail in both English and French.

Familiarity with social media management tools like Hootsuite or Sprinklr.

Analytical mindset with the ability to interpret data and recommend solutions.

Key Attributes :

Customer-focused, proactive, and always ready to solve problems.

Resourceful, adaptable and eager to embrace new tools and technologies autonomously.

Collaborative spirit with a drive to work across teams and achieve shared goals.

Additional Information

Why Join Us?

Be part of a team that values innovation, collaboration, and exceptional customer experiences.

Opportunity to grow your career in a supportive and dynamic environment.

Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together