Remote Part-time Jobs in Fort Frances, ON

Last updated: 2 days ago

Service Desk Analysts – Public Sector

RaiseRemote, Ontario

CA$27.00 hourly

Remote

Full-time +1

Live Services Agent I (Part -Time)

ServiceTitanCanada Ontario

CA$37,000.00–CA$46,000.00 yearly

Remote

Part-time

Do you want to reinvent a trillion-dollar industry?.Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions.We are reshap...Show moreLast updated: 30+ days ago

Cold Caller Representative

AGO Insurance Software Inc.Ontario,Remote

CA$25.00 hourly

Remote

Part-time

A division of Harris, AGO Insurance Software, Inc, is seeking an outgoing Cold Caller who enjoys talking to people.You will need to have a positive attitude and be quick on your feet to respond to ...Show moreLast updated: 30+ days ago

Promoted

Remote – No Experience Product Tester

OCPAOntario, CA

CA$45.00 hourly

Remote

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupWest Nipissing / Nipissing Ouest, Ontario, Canada

CA$850.00 weekly

Remote

Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed....Show moreLast updated: 20 days ago

Freelance Linguistics Consultant - AI Tutor

MindriftON, CA

Remote

Part-time

Quick Apply

We believe in using the power of collective intelligence to ethically shape the future of AI.Our goal? Advance the field of artificial intelligence through collaborative Generative AI projects with...Show moreLast updated: 30+ days ago

Signing Agent - Province of Ontario (various locations available)

FCTCAN, Ontario, Remote

CA$55,000.00–CA$65,000.00 yearly

Remote

Part-time

Come work for a company that’s committed to the success of each and every employee.A place where innovators and collaborators come together and build on each other’s talents.Where diversity is welc...Show moreLast updated: 30+ days ago

Remote Options Trading Job in Cat Lake, ON | Part Time

Maverick TradingCat Lake, Kenora District, ON P0V, Canada

CA$25,000.00 yearly

Remote

Part-time

Remote Options Trading Job at Maverick Trading.Maverick Trading, a 26-year old Entry Level Equity firm is looking to hire experienced and entry-level equity and equity and option traders.We are a g...Show moreLast updated: 30+ days ago

Service Desk Analysts – Public Sector

RaiseRemote, Ontario

2 days ago

Salary

CA$27.00 hourly

Job type

Full-time

Part-time

Remote

Job description

Job Description

Work Remotely
Contract
27.00 / HR to start

SUMMARY

IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government. You will leverage your expert knowledge of desktops / networks / telecommunications and related hardware, Microsoft OS Platforms, Office 365 Suite and other desktop productivity and diagnostic software packages, iOS / Android mobile IT devices, and Active Directory. You will enhance your analytical / problem solving skills, your organization / prioritization skills working in a high-pressure environment with a focus on your customer service skills, IT knowledge, interpersonal and oral / written English communication skills.

SKILLS & QUALIFICATIONS

Analytical and problem-solving skills to identify and assess client system problems resulting from equipment failures, operating system configurations and application errors.

Expertise in recommending and implementing effective software solutions and optimizing computer and application usage.

Ability to plan, organize and prioritize tasks in a high-pressure environment.

Proficient in both written and oral English communication skills

Effective time management skills

Strong customer service and client interaction skills

Experienced with de-escalation methods

Ability to work independently and autonomously while maintaining a high first point resolution.

Prior experience in a service desk or contact centre environment.

RESPONSIBILITIES

Diagnose and identifying and respond to technical and business-related issues, service requests, and client inquiries.

Ability to resolve client requests at first point of contact or dispatch to next level of support according to proper procedures.

Receive incoming communications and requests by telephone, email, LiveChat, from clients requesting assistance regarding various IT products, programs, service offerings.

Troubleshoot existing issues within a ticket to determine root cause and take the necessary resolution steps or escalate as required.

Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)

Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.

KNOWLEDGE

Strong knowledge of all Microsoft OS Platforms, (primarily Windows 10 and 11) Microsoft Office 365 Suite, Desktop Hardware troubleshooting, iOS and Android mobile phone troubleshooting, VPN, OneDrive, and Adobe Suite

Knowledge of LAN / WAN and telecommunications, desktop networks (e.g. Wifi) and related hardware (e.g. Intel-based PC's, network adapters, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Experience using structured troubleshooting techniques to diagnose user / account / client system hardware and software problems.

Ability to recommend / initiate solutions using diagnostic hardware and software applications and techniques and recommend the most effective utilization of computers and software applications.

Experience in installing and configure new computer hardware and software, and develop and test desktop software components.

WORKING ARRANGEMENT

Candidates who demonstrate a client-centered approach and reliability in fulfilling their scheduled shifts will carry out this assignment entirely from their home offices.

WORKING HOURS

Successful candidates will have the flexibility to work either part time hours (at least 20 daytime hours per week Monday to Friday) up to full time hours (36.25 paid hours with 45 minutes of daily unpaid break-time) with optional additional hours available depending on the business need. The environment is a 24 / 7 / 365 one and you maybe required to work nights and weekends. Candidates interested in Part time should note that they will have to be available for multiple full week periods during normal business hours to receive the required training.

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