Jobs in Downtown montreal

Last updated: 12 days ago

Promoted

Customer Experience Specialist

Linen ChestLaval, Canada

Full-time

Quick Apply

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Promoted

Conseiller ou conseillre en performance oprationnelle remplacement cong maternit

Norda SteloMontreal, Quebec, Canada

Full-time

Show moreLast updated: 30+ days ago

Deskside Support

PeopleToGoMontreal, QC, Canada

CA$22.00–CA$25.00 hourly

Full-time +1

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Show moreLast updated: 30+ days ago

Maintenance Planner

AgropurQuebec St, Laurent, CAN

CA$102,000.00–CA$128,750.00 yearly

Full-time

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Préposé à l'atelier

Groupe RobertBoucherville, Canada

CA$20.60 hourly

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Spécialiste en marketing & communication | Marketing & Communications Specialist

Delmar International Inc.Lachine, QC, CA

Full-time

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Chargé(e) de Projet Ventes / Soumissions

MT TalentBrossard, Quebec

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Permanent

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AI Prompt & Language Specialist (ITALIAN)

Keywords StudiosMontreal, QC, CA

Remote

Part-time +1

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Show moreLast updated: 19 days ago

Serveur euse

Le Groupe MauriceLaval, QC, ca

Part-time +1

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Show moreLast updated: 18 days ago

Contremaitre de production

Thorens SolutionsMontréal, Quebec, Canada

CA$70,000.00–CA$90,000.00 yearly

Full-time

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Show moreLast updated: 16 days ago

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Ingénieur(e) de mise en route

MabarexSaint-Laurent, Quebec

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Show moreLast updated: 30+ days ago

Opérateur de machine polyvalent - Quarts rotatifs de 12h

IPEX Group of CompaniesSaint-Laurent, QC, CA

CA$27.28 hourly

Full-time +1

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Show moreLast updated: 26 days ago

Receptionist

Go OrthodontistesMontréal, Québec, Canada

Full-time

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Show moreLast updated: 26 days ago

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Paie-maître-Pointe-aux-Trembles

Randstad CanadaPointe-aux-Trembles, Québec, CA

CA$65,000.00–CA$75,000.00 yearly

Permanent

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Show moreLast updated: 26 days ago

Chauffeur Classe 3 - Jour

Global Transport & LogistiqueMontreal, Quebec

CA$23.00 hourly

Quick Apply

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Chauffeur Classe 3

DHL ExpressMontréal, Québec, Canada

CA$21.17–CA$28.35 hourly

Full-time

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Show moreLast updated: 26 days ago

Satellite Tech for Starlink Installation Pros

WebProps.orgMontreal, QC, CA

Full-time

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Promoted

Commis administratifve

Groupe BMRBoucherville, Quebec, Canada

CA$40,000.00–CA$50,000.00 yearly

Full-time

Show moreLast updated: 30+ days ago

Spécialiste adjoint(e), Réclamations

Liberty Mutual CanadaMontreal, QC, CA

Full-time +2

Quick Apply

Show moreLast updated: 26 days ago

Adjoint(e) aux services immobiliers

Recrute ActionMontréal, QC, ca

CA$22.00 hourly

Full-time +1

Quick Apply

Show moreLast updated: 16 days ago

Customer Experience Specialist

Linen ChestLaval, Canada

12 days ago

Job type

Full-time

Quick Apply

Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
Monitor performance metrics and implement improvements based on customer insights.
Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.

Troubleshoot technical issues and enhance the platform’s usability for the team.

Be the go-to resource for customer service team members needing platform support.

3. Social Media & Online Reputation Guru :

Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.

Address feedback on review sites like Google, Yelp, and Trustpilot

Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

4. Content Creator Extraordinaire :

Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.

Keep all content updated to reflect current policies, offerings, and trends.

5. Data-Driven Innovator :

Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.

Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

6. Collaborative Team Player :

Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.

Act as the voice of the customer, sharing feedback to drive service improvements.

Qualifications

What We’re Looking For :

Education :

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

Experience :

2-4 years in customer service, digital communication, or e-commerce support roles.

Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

Skills :

Strong written communication with impeccable attention to detail in both English and French.

Familiarity with social media management tools like Hootsuite or Sprinklr.

Analytical mindset with the ability to interpret data and recommend solutions.

Key Attributes :

Customer-focused, proactive, and always ready to solve problems.

Resourceful, adaptable and eager to embrace new tools and technologies autonomously.

Collaborative spirit with a drive to work across teams and achieve shared goals.

Additional Information

Why Join Us?

Be part of a team that values innovation, collaboration, and exceptional customer experiences.

Opportunity to grow your career in a supportive and dynamic environment.

Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together