Jobs in Cambridge, ontario

We are offering a short term contract employment opportunity for a Collections Specialist in Kitchener, Ontario. The role primarily involves managing customer accounts, processing payments, and maintaining effective communication with our clients.

Responsibilities :

• Handle inbound calls professionally and courteously.
• Utilize Epicor software system for efficient tracking and management of customer accounts.
• Maintain meticulous records of all customer interactions, including initial and follow-up calls.
• Implement collection processes, focusing on arranging payment plans for past due accounts.
• Regularly review and update Accounts Receivable (AR), ensuring all data is current and accurate.
• Use Excel for efficient tracking of calls and payment plans.
• Resolve customer inquiries promptly, providing clear and concise information.
• Take appropriate action on customer accounts based on their payment situation.
• At least 1 year of experience in a Collections Specialist role or similar
• Knowledge and understanding of Accounts Receivable (AR)
• Ability to effectively handle and answer inbound calls
• Familiarity with collection processes and strategies
• Strong communication skills, both written and verbal
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proficiency in using Office software, particularly Excel and Word
• High degree of trustworthiness and ethical conduct
• Ability to meet deadlines and targets.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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