Jobs in Bnf banff

Last updated: 19 hours ago

Reservations Coordinator

Mike Wiegele Helicopter SkiingHarvie Heights, Alberta, Canada

Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Show more

Ready-Mix Driver (Grande Prairie RMX)

AmrizeBanff, Alberta, Canada

Full-time

Join Amrize as a Ready-Mix Driver (Grande Prairie RMX) and help construct what's next.If you're ready to put your skills to work on projects that matter - and build a career with a company that's b... Show more

Building Services Worker - Custodial (Female)

Banff Centre for Arts and CreativityBanff, AB, Canada

CA$18.64 hourly

Full-time

Banff Centre is looking for a Building Services Worker (Female) to perform essential front line custodial services and care-taking duties, ensuring a high quality environment for all of the public ... Show more

Conference Sales Coordinator

Banff Centre for Arts and CreativityBanff, AB, Canada

CA$21.42 hourly

Full-time

The Conference Sales Coordinator provides administrative, sales and service support to the Conferences department.This role is critical in assisting to drive revenue by providing exceptional custom... Show more

Bartender - Magpie & Stump

Banff Hospitality CollectiveBanff, Alberta, Canada

Full-time

We’re seeking Bartenders to join us at Magpie & Stump! Magpie & Stump guarantees a classic Banff experience complete with tacos, tequila and debauchery.This little piece of Mexico in the mountains ... Show more

Driver/Operator, Class 3

CEDABanff, Alberta, Canada

Full-time

In a complex and ever-changing world, we’re the ones who get it done.CEDA is where resourcefulness meets inventiveness, where experience meets innovation and where challenges inspire world-class so... Show more

Host - Lupo Italian

Banff Hospitality CollectiveBanff, AB, CA

Full-time

Quick Apply

We’re seeking Hosts to join us at Lupo Italian! Ranked 6th in Canada's 100 Best Top 10 New Restaurants in Canada, 2023.Friends and family unite in Little Banff Italy! Lupo captures the bustle and v... Show more

Guest Services Agent

Banff Centre for Arts and CreativityBanff, AB, Canada

CA$19.29 hourly

Full-time

Banff Centre is looking for a Guest Services Agent to assist with the efficient processing of all guests while understanding their diverse needs and expectations.Often the first and most important ... Show more

Host - Magpie & Stump

Banff Hospitality CollectiveBanff, Alberta, Canada

Full-time

We’re seeking Hosts to join us at Magpie & Stump! Magpie & Stump guarantees a classic Banff experience complete with tacos, tequila and debauchery.This little piece of Mexico in the mountains serve... Show more

Room Attendant

AccorRimrock Banff, Emblems Collection, Banff, Canada

CA$18.50 hourly

Full-time +1

At the Rimrock, we create more than luxury experiences, we create moments that move people.Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring place... Show more

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USBanff, Alberta

Remote

Full-time

Discover The System MyLeadBiz  That’s Helping Newbies Earn Daily.Turn free traffic into  $100+ per day  with this beginner-friendly biz opp strategy.No product or tech skills n... Show more

Expo/Food Runner - The Bear Street Tavern

Banff Hospitality CollectiveBanff, Alberta, Canada

Full-time

We’re seeking Expo/Food Runners to join us at The Bear Street Tavern! Banff's best pizza, as seen on You Gotta Eat Here.Our signature pizzas, sandwiches & cast iron specialties will satisfy any hun... Show more

Dishwasher - The Maple Leaf

Banff Hospitality CollectiveBanff, Alberta, Canada

CA$20.00 hourly

Full-time

We’re seeking a full-time, salaried Dishwasher to join us at The Maple Leaf! Mountain view dining, local hospitality and excellent food in the heart of downtown Banff.The Maple Leaf is an iconic la... Show more

Expo/Food Runner - Lupo Italian

Banff Hospitality CollectiveBanff, Alberta, Canada

Full-time

We’re seeking Expo/Food Runners to join us at Lupo Italian! Ranked 6th in Canada's 100 Best Top 10 New Restaurants in Canada, 2023.Friends and family unite in Little Banff Italy! Lupo captures the ... Show more

Caregiver (Banff/Canmore)

Longevity CareBanff, Alberta, Canada

Part-time

Bring Joy and Comfort as a Caregiver!.Are you ready to brighten someone's day and make a lasting difference in their life? Join our team as a compassionate Caregiver for our.Whether it's engag... Show more

Ice cream counter attendant

COWS Inc.Banff, AB, Canada

Full-time

No degree, certificate or diploma.Sanitize and wash dishes and other items by hand.Keep records of the quantities of food used.Prepare, heat and finish simple food items.Serve customers at counters... Show more

Overnight Kitchen Cleaner

EMBLEMSBanff, Alberta, Canada

CA$19.00 hourly

Full-time +1

At Rimrock Banff, we believe exceptional guest experiences begin long before the day starts.As an Overnight Kitchen Cleaner, you play an essential role behind the scenes, ensuring our culinary spac... Show more

Host - The Eddie Burger & Bar

Banff Hospitality CollectiveBanff, Alberta, Canada

Full-time

We’re seeking Hosts to join us at The Eddie! Eddie Burger is a small retro diner space with a big personality.Eddie loves burgers more than most, and just as much as you.Alberta beef is his favouri... Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingBanff, Alberta

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

Traffic Control Person/ Flagger

Grizzlytrek GroupBanff, AB, CA

Full-time

Quick Apply

Traffic Control Person/ Flagger Alberta | Full-Time traffic Control Person / Flagger | Mid to Senior Level  Position Type Temp - Full time Project dependent  Location Banff Corridor Alber... Show more

Reservations Coordinator

Mike Wiegele Helicopter SkiingHarvie Heights, Alberta, Canada

19 hours ago

Job type

Full-time

Job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications :

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions :

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation : $23-26 per hour based on experience and qualifications