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Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON. A career with us offers : A fun, fast paced cultureCompetitive wages and benefitsOn-going industry training programs and professional development opportunitiesA professional, collaborative and progressive work environmentAn empowering atmosphere where people are inspired to do great workThe chance to work with some of the best in the business!Position SummaryReporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.Position FunctionsProvide best in class customer service to external clients / support and assistance to internal departmentsAssist in corresponding with members of the sales team via phone or emailDaily administration and coordination of customer service activitiesLiaise with the sales team to coordinate in-field supportCollaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply ordersAssemble marketing / sales collateral and POS materialsMaintain a strong knowledge of Sym-Tech productsMeet or exceed monthly call center performance objectives including call quality and performance objectivesAccurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustmentsAdditional duties, tasks and / or projects as required by ManagementMinimum Requirements3+ years of customer service experience or relevant industry experienceFluent French and English language skills (written and spoken)A passion and desire to consistently and compassionately deliver a superior customer experienceEnergetic, friendly, outgoing, proactive personality and phone business acumenAbility to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environmentProven ability to adapt to changing situationsExcellent written and oral communication skillsDemonstrated experience with customer escalation, conflict resolution, and negotiationStrong willingness to problem solve and work well with minimal supervisionStrong team building skills, to work well within a close team environment – self-sufficient and resourcefulProficient in the MS Office suiteCRM experience an assetMay be required to work overtime as per business needs