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Sun LifeMontreal, QuebecSenior Customer Service Representative
Axelon Services CorporationMontreal, QCSenior Customer Service Representative
Montreal, QC- REMOTE
- Month Contract
Requires a bilingual individual (French / English)
Available to work : - : however they MUST be flexible and willing to start at am on some days if needed. So MOST of the time they’d work : am to pm, but will need to have flexibility to be open to work the entire am to pm window.
Remote work but must go in office to pick up equipment
Additional Skills : Process Improvements | Invoices | Financial Processing | Client Base Retention | Salesforce (Software) | Project Management | Claims Knowledge | Service Level Agreement (SLA) | Customer Accounts | Conflict Management | Order Entry | Claims Adjustments | Accounting | Quality Assurance and Control | Commercial Acumen
This position is for a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.
He or she conducts research to respond to more difficult customer inquiries and answers, documents and monitors call center interactions.