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Warranty manager Jobs in Vancouver, BC

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Warranty manager • vancouver bc

Last updated: 7 days ago
  • Promoted
Warranty Customer Service Representative

Warranty Customer Service Representative

True MechanicalBurnaby, BC, Canada
Full-time
We are seeking a motivated individual to join our team as aWarranty Customer Service Representative.This role requires strong customer service and organizational skills, making it ideal for a mid-l...Show moreLast updated: 30+ days ago
  • Promoted
Technician

Technician

Audi Downtown VancouverVancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Show moreLast updated: 30+ days ago
  • Promoted
Service Technician

Service Technician

North Shore AcuraNorth Vancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Show moreLast updated: 30+ days ago
  • Promoted
Service Advisor - Porsche Centre Richmond

Service Advisor - Porsche Centre Richmond

OpenRoad Auto GroupRichmond, British Columbia, Canada
Full-time
The new Porsche Centre Richmond is a state-of-the-art facilitydesigned to meet the needs of Porsche customers.Driven by the desire to exceed customer expectations, our goal is to provide an extraor...Show moreLast updated: 30+ days ago
  • Promoted
Technician

Technician

Lamborghini VancouverVancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Responsible for repairing vehicles according to ...Show moreLast updated: 30+ days ago
Tire Warranty Bilingual Technical Product Specialist

Tire Warranty Bilingual Technical Product Specialist

ContinentalVancouver, British Columbia, Canada
Full-time
An active role in the Canadian market supporting product complaints fleet concerns technical support to sales.Respond to technical issues and follow new production tires for market acceptance.Work ...Show moreLast updated: 30+ days ago
Automotive Specialist

Automotive Specialist

Quantum Management ServicesVancouver
Permanent
K to $77K (based on experience).Full benefits 100% paid from the first day!.Join a Canadian Top Employer as an.This opportunity is offering a competitive base salary plus bonus, full benefits from ...Show moreLast updated: 7 days ago
  • Promoted
Senior Project Manager

Senior Project Manager

Scott Construction GroupBurnaby, Metro Vancouver Regional District, CA
Full-time
Scott Construction is a well-known and trusted General Contractor & Construction Manager based in Western Canada.With offices in Burnaby and Toronto, Scott has been providing construction managemen...Show moreLast updated: 28 days ago
BoatATV Service Specialist

BoatATV Service Specialist

Bass Pro ShopsVancouver, British Columbia, Canada
Full-time
Assists in all aspects of Service Department operations including unit inventory procedures pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring servi...Show moreLast updated: 16 days ago
  • Promoted
Global Customer Support Lead – Tech, Training & Warranty

Global Customer Support Lead – Tech, Training & Warranty

Delta-Q TechnologiesVancouver, Metro Vancouver Regional District, CA
Full-time
An established industry player is seeking a Customer Support Manager to lead post-sale technical support services.This role is crucial for ensuring customer satisfaction and involves building stron...Show moreLast updated: 21 days ago
  • Promoted
Senior Technical Service Manager — Battery Systems & Field Service

Senior Technical Service Manager — Battery Systems & Field Service

Discover Energy SystemsRichmond, Metro Vancouver Regional District, CA
Full-time
A leading energy solutions company in Richmond, BC, is seeking a Technical Service Manager to oversee service and technical support for lithium energy storage products. Responsibilities include mana...Show moreLast updated: 27 days ago
  • Promoted
Technician

Technician

Jaguar Land Rover VancouverVancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Show moreLast updated: 30+ days ago
  • Promoted
Service Technician

Service Technician

North Shore HondaNorth Vancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Show moreLast updated: 30+ days ago
  • Promoted
Assistant Project Manager, ICI Buildings | General Contractor | Vancouver | Outpost Recruitment

Assistant Project Manager, ICI Buildings | General Contractor | Vancouver | Outpost Recruitment

Outpost RecruitmentVancouver, Metro Vancouver Regional District, CA
Full-time
One of Canada's leading general contractors is looking for an experienced Assistant Project Manager for ICI projects in Vancouver BC. As an Assistant Project Manager you will have the opportunity to...Show moreLast updated: 28 days ago
  • Promoted
Project Coordinator – Commercial & Applied HVAC

Project Coordinator – Commercial & Applied HVAC

MasterBurnaby, Metro Vancouver Regional District, CA
Full-time
Project Coordinator – Commercial & Applied HVAC.Reporting to the Inside Sales Manager, the Project Coordinator is responsible for providing support to the sales team in the region.The role works cl...Show moreLast updated: 8 days ago
  • Promoted
Project Manager, Modular Buildings | General Contractor | Toronto / Vancouver | Outpost Recruitment

Project Manager, Modular Buildings | General Contractor | Toronto / Vancouver | Outpost Recruitment

Moving2Canada.comVancouver, Metro Vancouver Regional District, CA
Full-time +1
Large Canadian general contractor, is seeking an experienced Project Manager to join their growing team focusing on in volumetric modular construction / off-site manufacturing projects (residential...Show moreLast updated: 20 days ago
  • Promoted
Senior Project Manager

Senior Project Manager

Haystack RecruitmentVancouver, Metro Vancouver Regional District, CA
Full-time
Reporting to the Project Director, as the Senior Project Manager, you will be part of a team that collaborates to drive creative solutions for our clients and internal / external stakeholders.We are ...Show moreLast updated: 30+ days ago
  • Promoted
Service Technician

Service Technician

Aston Martin Vancouver and Bentley VancouverVancouver, BC, Canada
Full-time
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Show moreLast updated: 30+ days ago
  • Promoted
Service Coordinator - HVAC - Vancouver

Service Coordinator - HVAC - Vancouver

Daikin AppliedVancouver, Metro Vancouver Regional District, CA
Full-time
Make your mark at the world's largest HVAC company.Service Coordinator for the Vancouver District Service Office.This role is responsible for customer service, coordination of technician schedules ...Show moreLast updated: 30+ days ago
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The cities near Vancouver, BC that boast the highest number of warranty manager jobs are:
Warranty Customer Service Representative

Warranty Customer Service Representative

True MechanicalBurnaby, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $60K

We are seeking a motivated individual to join our team as aWarranty Customer Service Representative. This role requires strong customer service and organizational skills, making it ideal for a mid-level candidate with a sharp mind and attention to detail.

The Warranty CSR role provides frontline coordination for warranty requests. They manage scheduling of warranty requests & active warranty site day-to-day communications, ensuring technicians are equipped with the right information and resources for success.

Company Description :

True Mechanical is one of BCs largest full-service, self-performing mechanical contractors. We specialize in designing and installing plumbing and HVAC mechanical systems of varying complexities for commercial, residential, institutional, industrial and retrofit projects.

We are people-centric and value-based, and we believe in creating a positive and supportive environment where diverse people can come together to thrive. At True Mechanical, we believe that transparency is key and that clear information is vital to building relationships as much as it is to the systems we install. We encourage our team members to provide their input on what can make us better so we can, in turn, help them be the best they can be in our trade.

Why Work for True Mechanical?

Compensation and Benefits :

  • We are proud to provide competitive and comprehensive compensation to our team.
  • 100% employer-paid extended health care, training allowances, employee perks & RRSP contributions.
  • We believe compensation should come in more forms than a pay-check : team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

Our top benefits include :

  • Dental 100% coverage on basic services
  • Prescription Drug coverage
  • Mental health supports, including Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist
  • Massage therapists
  • Speech therapists
  • Physiotherapists
  • Naturopaths
  • Acupuncturists
  • Chiropractors
  • Podiatrists or chiropodists
  • Emergency Travel Assistance
  • As a full-time employee, you participate in the following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

  • Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.
  • Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.

  • Short-Term Disability up to $700 per week for a maximum of 26 weeks
  • Long-Term Disability up to $6,000 per month up to age 65.
  • ROLES & RESPONSIBILITIES

  • Warranty Service Request Dispatch
  • Receive and log all warranty requests received by e-mail or by phone including requests for Lower Mainland, Interior, and Kootenay divisions of TRUE Mechanical

  • Transfer non-warranty client phone requests to Service Coordination Team
  • Contact occupants of active warranty sites to confirm details and schedule appointments.
  • Contact TRUE subcontractors as per Construction Handover Sheets, for reported warranty requests completed by other trades under TRUE mechanical contracts, for active warranty site projects with support form Aftercare & Warranty Admin Manager.
  • Input and track all warranty jobs in BuildOps software, providing updates to requesting parties.
  • Technician Support & Coordination
  • Ensure technicians have complete site details, including access requirements and customer notes.

  • Coordinate with the Warranty Projects Manager on technical needs, manpower allocation, and required tools / materials.
  • Track technician schedules to minimize conflicts and ensure efficient routing.
  • Review Warranty job visit flags daily, clearing, or escalating to Warranty Projects Manager or Aftercare Admin Manager)
  • Administrative Support
  • Maintain current warranty service records in BuildOps.

  • Communicate with Projects Manager and Aftercare Admin Manager on job status and closures.
  • Support accurate documentation of materials used and minimize supplier returns.
  • Qualifications & Skills

  • 2 years + experience in customer service and / or dispatch roles
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational and time management skills.
  • High attention to detail and accuracy.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Willingness to learn and grow within the company.