Warranty manager Jobs in Calgary, AB

Job Description

Job Description

Homes by Dream is looking for a Construction & Warranty Coordinator!

We are always looking for the best and brightest to join our thriving community. Dream’s Housing team is currently looking for a Construction & Warranty Coordinator to provide support coordinating construction and warranty efforts through in-house and contract labour for new home construction. You will play a critical role in ensuring we are able to deliver a finished home product to our customers on time.

Who are you?

Are you passionate, dedicated, and a great multi-tasker? Do you love working with people? If so, read on. We want to hear from you.

Over the 3+ years you’ve worked in a coordinator position with residential homebuilder, you’ve proven that you are not afraid to think outside the box to find the best approach to achieve results. You are proactive, leading by example rather than sitting back. You consider the bigger picture when focusing on new initiatives and you thrive on driving improvement and efficiency.

Your understanding of the importance of ensuring the work is performed on time to meet our customer’s needs is apparent through your day to day actions. You have exceptionally clear written and verbal communication skills. You are highly organized and detail oriented, and it is important to us that you are team-oriented and that people like collaborating with you.

We want to bring on someone who is eager to learn, work hard, and have fun. In other words, we want you to fit in here. This is an opportunity for you to take on responsibilities, build on your already strong skill set and help your team achieve its goals, all in a work environment that is fast-paced, dynamic and fun.

What will you do?

Below are some of the primary responsibilities you will be taking on in this role. There will be more, but we can discuss those in person.

• You are responsible for scheduling and coordinating the construction on the applicable stages of home construction. Including preparing and maintaining construction schedules and evaluating any issues with progress;
• Assist to identify and resolve all issues in normal operations and manage communication for all schedule disruption, provide reporting and metrics as required;
• Communicate with Construction Manager and / or Leadership regarding concerns about construction progress, be proactive with finding solutions;
• Act as the main point of contact for home owners to connect with regarding warranty assistance and requests by phone, email and in person (occasionally);
• Act as a liaison between the home owner, the warranty team and trades to resolve service calls;
• Coordinate and schedule repairs and warranty work, issuing purchase orders for the work when required and as needed;
• Communicate and coordinate construction seasonal items to home owners;
• Track budgets, prepare and maintain logs, acquire additional documentation (i.e. engineering reports) and generate written correspondence to the home owners;
• Track data and warranty requests in CRM (BuildPro) and JDE Homebuilder;
• Prepare, print and monitor trends and gaps utilizing reports to address ongoing issues or concerns with the Construction and Warranty teams;
• Establish and maintain relationships by working closely with many external vendors and various internal departments as the liaison;
• Log all issues pertaining to residence in construction / service program (BuildPro);
• Set follow ups with trades and team to ensure work is complete; and
• Coordinate meetings with service and construction managers to review and update to-do list.
• Assist site staff in organizing work related to construction of home;
• Respond to inquiries from sales staff regarding project status and schedule;
• Organize & coordinate necessary paperwork for suppliers & sub-trades including creating material lists, reviewing orders from suppliers, issuing purchase orders and change orders;
• You are strong at building relationships and are able to work closely as the liaison with many external vendors, sub-contractors and various internal departments;
• You may need to help out with other fun and exciting projects as required.

What type of experience and skills do you have?

These are only some of the things we’d like you to bring to the table. We can cover the rest when we meet.

Who Are We?

Dream Unlimited is an award-winning Canadian real estate investment, development and management company with approximately $28 billion of assets under management in North America and Europe. Our scope of business includes asset management and management services for four publicly listed funds.

Dream has grown substantially since its formation in 1996, becoming one of Canada’s leading real estate companies with a diverse workforce in North America and Europe. We are one of Canada’s largest developers, building communities for people to live in; developing land, homes, condominiums, retail centers and renewable power projects. We also build communities to work in, bringing office, industrial and retail spaces to life. We invest in and manage properties, enriching them for the people who work here and the greater community.

Our entrepreneurial spirit drives us to seize unconventional opportunities and approach every project with passion and purpose. At Dream, we care about our employees, provide exciting work opportunities, open work environments, and fun events, fostering an atmosphere where continuous learning and innovation thrive. Join us and make a difference.

Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect our process, please let us know and we will work with you to meet your needs.