Vice president of operations Jobs in Burlington, ON

Vice President of Engineering

As Vice President of Engineering at our client, you will lead the shaping and implementation of their technology strategy, ensuring the security and uptime of their cloud operations, and driving the ongoing innovation of their industry-leading products. You'll play a crucial role on the Executive Steering Committee and Extended Leadership Team, reporting directly to the CTO and Co-Founder. There is significant potential for career growth, with the opportunity to advance into the CTO role as the Co-Founder transitions into the CEO position in the coming years.

Our client is a privately held, founder-owned and operated B2B SaaS company headquartered in Canada. This profitable organization specializes in providing tools that help advisors and sales representatives optimize their time by automating and streamlining the challenges they face while managing communications and relationships with clients. Their products integrate seamlessly with applications like email, calendars, contacts, tasks, and CRM systems—syncing data to eliminate task-switching, app toggling, and redundant data entry across different platforms. Trusted by three of the top five US banks and four of the top five Canadian banks, our client is known for empowering organizations to work more efficiently. In 2024, they were recognized as one of Canada’s Top 100 Employers and have plans to double their revenue and engineering department in the next 5 years!

They operate on a hybrid-remote model, combining in-office and remote work. This position is based in Canada (preferably not BC due to timezones), requiring a visible presence across the organization, including frequent visits to the Edmonton headquarters and Toronto for strategic leadership meetings. There is also some travel to New York and San Francisco.

Responsibilities :

• Collaborate closely with the CTO and leadership teams to establish clear priorities and objectives for the technical teams, balancing immediate operational needs with long-term strategic vision.
• Provide guidance and oversight to the Cloud Operations team and Director of Technical Support to uphold service level, uptime, cybersecurity, and compliance standards.
• Support the Director of Software Engineering in defining and achieving the product roadmap, ensuring high quality and continuous innovation.
• Develop and enhance operational strategies, metrics, and reporting for Cloud Operations and Software Engineering functions.
• Partner with the VP of Product to align technical efforts with strategic product visions, including advancements in AI and LLM-based capabilities.
• Work alongside the VP of Product and Director of Software Engineering to set and execute a cohesive vision for future technical initiatives.
• Collaborate with the VP of Operations and other technology teams to maintain compliance with SOC II Type 2 requirements.
• Manage the annual budget of $7-8M for the Technical Team, ensuring effective resource allocation and goal setting.
• Facilitate ongoing improvements and testing of Disaster Recovery and Incident Response plans.
• Conduct regular performance evaluations (OKRs) and provide mentorship to team members, fostering a supportive and high-performance work environment.
• Ensure adherence to company standards and industry best practices, while identifying and mitigating risks associated with technology operations and product development.
• Provide support to the Cloud Operations team and Director of Technical Support as needed

Requirements :

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The total compensation package includes :