As a Quality Assurance Specialist , you will play a pivotal role in our organization, supporting the QA Department and Senior Quality Assurance Manager in daily activities to uphold our quality standards across all operations.

Key Responsibilities :

Vendor and Supplier Management (20%) :

Maintain up-to-date supplier documentation, including licenses, vendor questionnaires, third-party audits, certifications, process flow charts, Certificates of Analysis (CoA), and allergen information.

Execute the supplier approval process, providing recommendations for approving or rejecting new vendors / suppliers.

Conduct periodic site visits to audit vendor quality and compliance programs as required.

New Product Development :

Collaborate with product development teams and co-manufacturers to establish precise product specifications and tolerance levels.

Implement comprehensive testing programs with vendors and co-manufacturers.

Execute stability protocols for all new finished products to ensure longevity and quality.

Verify potential claims and certifications associated with new products.

Product Management :

Coordinate and oversee ingredient and product testing and monitoring to maintain quality standards.

Investigate customer complaints thoroughly and initiate corrective actions when necessary.

Collaborate closely with customer experience specialists to identify, track, and escalate product-related issues.

Prepare monthly quality reports, analyzing complaint trends and recommending improvements.

Documentation (30%) :

Review government, regulatory, and company policies to ensure adherence to current standards and requirements.

Identify gaps in programs, implement necessary updates, and document changes effectively.

Draft and maintain Standard Operating Procedures (SOPs) tailored to internal and external needs, including suppliers and vendors.

Initiate and manage deviation / CAPA (Corrective and Preventive Actions) processes effectively.

Maintain and review Good Manufacturing Practices (GMP), including batch records, product CoAs, certificates of manufacturer compliance, MSDS, and allergen lists.

Regulatory Compliance (50%) :

Collaborate across teams to ensure regulatory compliance of products (supplements, food, beauty / personal care) across multiple jurisdictions such as FDA, Health Canada, EU, and China.

Support the submission of health claims to FDA and ePLAs for natural health care products under Health Canada’s compliance review; obtain International Trade Certificates (ITCs) as required.

File timely amendments to current products and site licenses.

Review raw materials, specifications, CoAs, and allergen lists to ensure compliance.

Create nutritional / supplement facts panels using the Genesis R&D platform.

Maintain current certifications through registration, tracking, auditing, and filing processes.

Stay informed about changes in regulatory landscapes, proactively managing their impact on our business.

Qualifications :

Bachelor’s degree in Science or equivalent field.

Minimum of 3-5 years’ experience in a QA position, preferably within the dietary supplement industry.

Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Knowledge of food safety principles (HACCP), GMPs, and Quality Assurance programs for food, Natural Health Products (NHP), and / or Dietary Supplements, as well as cosmetics.

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