Driver Trainer - Permanent Part-Time Hourly

Job Summary : Driver Training order entry and management, which includes assisting reps in the preparation of quotes as needed, trainer calendar management (no calendar optimization), bookings, and all related communication, importing and maintenance of all customer training participant data

Key Work Activities :

Activity A Order Entry & Management

• Verify submitted Driver Training orders for audit purposes and JSOX compliance.
• Enter and process Driver Training orders received from sales reps (example : online keys, bookings, inspection booklets, participant books, TTT kits, reprints, or any other Driver Training related order) as per service level agreement (SLA)
• Manage trainer calendars by : Holding dates and offering date availabilities to sales reps based on first come, first served basis Confirming live and virtual sessions via email once dates finalized between sales rep and customer Cancelling and rescheduling sessions based on notice received from sales reps and trainers Entering bookings as received (focus on order entry maximization and not calendar optimization) Planning travel runs (road shows) for distant location clients while considering travel and expenses
• Submit travel expense requests on Concur on behalf of trainers for all distant training requiring overnights, flights & rentals
• Office Duties : Process credit cards inspection booklets & participant books packaging & shipping (Parts), TTT kit upload, packaging & shipping (DT operations), in-house wallet card printing (DT operations)
• Coordinate, plan, and book training for GNJ employees such as technicians, trainers, sales reps and all other GNJ department employees as needed.
• Ensure all invoices are processed in the system as soon as order is completed
• Invoice customers using internal order system
• Follow up with trainers and reps for any missing supporting information or documents delaying invoicing
• Credit and rebill customers as needed
• Work together with internal departments (Customer care, A / R, and Central Invoicing team) on customer complaints, corrections, clarification, and disputes related to invoicing
• Collect and send all credit card transaction information required for processing prior to

Activity B Importing, Reports & Record Management

Activity C Interaction with Internal & External Clients (Reps, Trainers, Supervisors, Clients & Other Departments)

Activity D Individual & Team