Travel counselor Jobs in Scarborough, ON

Description

Responsibilities :

• Provides immediate telephone crisis counseling / interventions to employees and family members of customer organizations;
• Provides immediate management consultation to key employees within customer organizations;
• Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
• Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
• Identify the present problem and determine appropriate service response level as per case response level standards;
• Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;

Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills :

Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.