Transportation specialist Jobs in Hamilton, ON

Transportation Specialist

Location : Hamilton, ON | Calgary, AB | Ottawa, ON | Halifax, NS

Work Model : Hybrid Work Model

Salary Band : $52,000 CAD per annum

About Us

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research, provide a compassionate support system for all those affected, and work to create a healthier future for everyone.

Job Summary

As a Transportation Specialist, you will provide expertise in the Wheels of Hope Transportation Programs, supporting clients nationwide with travel or financial support to reach cancer‑related appointments. You will work with a diverse population in a contact center environment, ensuring compliance with program processes and delivering outstanding customer service.

What You’ll Be Doing

• Provide exceptional service to clients and healthcare providers looking for travel or financial support to offset travel costs.
• Evaluate the most appropriate services for clients and complete all program registration services including information gathering, acceptance, fee collection, and, when required, compassionate assessments.
• Maintain a welcoming environment for clients on the phone and input accurate client, and if required appointment data, into the transportation software.
• Ensure all client and caregiver transportation data is current and complete.
• Facilitate financial transactions, including both registrations and volunteer billing, ensuring privacy and financial policies are strictly monitored and adhered to.
• Evaluate, accept, or decline all trip requests for the driving program.
• Produce efficient and effective schedules, minimizing the number of trips not provided.
• Confirm volunteer information is up to date and availability is regularly verified.
• Respond to operational issues such as re‑assignments, delays, cancellations, and complaints.
• Seek continuous improvement for all processes pertaining to the three Wheels of Hope programs.
• Maintain and communicate current information about treatment facilities to support a positive client experience.
• Ensure client confidentiality.
• Highlight other services available to clients, caregivers, and health providers, including Cancer‑Info Healthline, CancerConnection, and the Community Services Locator.
• Refer to CCS Story‑Centre for appropriate client or volunteer experiences.
• Work in compliance with the Occupational Health & Safety Act and its regulations.
• Contribute to a culture of diversity, inclusion, belonging, and equity (DIBE) by ensuring all staff feel represented, valued, and heard.
• Other duties as assigned.

Qualifications

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. Our inclusive workplace celebrates diversity and encourages qualified candidates from all backgrounds.

We offer a competitive salary, paid parental leave, family sick time, health insurance, and a fulfilling work environment where your efforts make a meaningful impact daily.

How to Apply

Qualified candidates are invited to submit a resume, cover letter, and salary expectations by December 2, 2025.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.

Employees are not permitted to smoke in or around CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment‑related reports. If selected for a position at CCS the information provided will be used for pre‑employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca / privacy.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Non‑profit Organizations

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