Exciting Opportunity to join one of Canada’s Best ManagedCompanies!

Mainland Ford, a part of Trotman Auto Group is looking for atalented Parts Manager. Are you an experienced Parts Manager looking to takethe next step in your career in a new environment? Can you motivate and mentora team to produce their best work and provide the best customer experience? Ifthese sound like qualities you possess, we want to hear fromyou!

About the Role :

Reporting to the Fixed Operations Manager, the PartsManager is responsible for overseeing the operations and management within theParts Department to maximize profitability, and customer satisfaction.

Schedule : Full-Time

Compensation :  $80,000-$130,000 / yr (Dependent onexperience and proven track record

What We Offer :

• Extended Health Care
• Dental
• RRSP
• Employee Assistance Program focused on healthand mental wellness
• Paid time off, etc.
• Employee Discounts
• Real-time Comprehensive Training
• NADA Training Courses available for mostdepartments
• Internal Professional and Career Developmentprograms

Who You Are :

• Minimum of 5 years of recent experience as aParts Manager role for an OEM Auto Dealership
• Experience as a Parts Manager within a Domesticmanufacturer preferred
• Strong leadership characteristics, with a strongemphasis on the ability to motivate and inspire teams
• Strong organizational skills with the ability tomultitask
• Strong communication skills
• Ability to effectively respond to and meet theneeds of a diverse client base
• Ability to work efficiently and effectivelyunder pressure with simultaneous deadlines

What Your Day Will Look Like :

• Create sales goals and objectives for thedepartment, which includes a marketing plan to promote new and repeat business
• Provide training and real-time coaching to PartsAdvisors and Parts support staff on administering policies, procedures andsales strategies
• Ensure Parts Advisors are kept up to date onmanufacturer campaigns, bulletins and outstanding recalls
• Ensure Parts Advisors maintain theirmanufacturer training guidelines
• Organize routine departmental meetings toincrease training and development in an effort to grow the department
• Remain abreast on departmental sales metrics andprovide communication, training and development to attain target metrics
• Keep up to date on manufacturer warranty andpolicy procedures while serving as a liaison with factory representatives
• Maintain and control parts inventory and performperiodic parts inventory audits
• Perform annual inventory count.
• Perform parts returns of aged inventory
• Maintain the highest Customer Service Indexrating from customers by handling all customer discrepancies immediately andaccording to dealership policy
• Verify warranty and service contract coverage byexamining records and papers; explaining provisions and exclusions
• Prepare detailed and accurate estimates on thecost of parts
• Maintain customer rapport by explainingestimates and expected return of vehicle; obtaining customer’s approval ofestimates; obtaining and providing contact telephone numbers; answeringquestions and concerns; arranging towing and temporary transportation
• Demonstrate behaviors consistent with TrotmanAuto Group’s Core Values in all interactions with clients, colleagues andvendors