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Talent Strategist | HRBP | People Operations

Company Overview

Operatic Agency is not just another creative digital agency—we're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies five years in a row , we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you’re passionate about transforming ideas into impactful narratives , thrive in a dynamic, fast-paced environment , and are eager to make a difference , we want you on our team!

About the Role

An Account Director at Operatic Agency is critical to driving client growth, building client relationships, and ensuring the successful delivery of a positive ROI for our clients. This role goes beyond day-to-day execution, playing a vital role in the enforcement of processes and the improvement of account and financial health. Reporting to the Associate Director of Strategy and Client Services, the successful candidate will be responsible for shaping and executing high-level strategic initiatives and fostering client relationships. You’ll ultimately ensure market-leading work and clear, insightful reports are delivered to your roster of clients. The ideal candidate is organized, detail-oriented, and passionate about creating marketing strategy and delivering exceptional results in a dynamic agency environment.

What You’ll be Doing

Client Ownership

• Trusted strategic resource on clients, their brands, their markets and their competitors
• Understand client objectives and drive strategic marketing plans that deliver a positive ROI for our clients and agency
• Lead desk research to understand audience traits and behaviours that guide strategic recommendations
• Lead the creation of clear, comprehensive briefs to ensure team alignment with client objectives
• Lead collaboration with internal teams to ensure seamless execution of client projects
• Ensure the delivery of concise and accurate notes, contact reports, status reports and financial tracking
• Oversee the maintenance of up-to-date work-back schedules
• Drive campaign performance and provide regular and insightful reports to clients, outlining key opportunities for growth and demonstrating the value of our work
• QA all client deliverables to ensure market-leading work that aligns with client objectives
• Oversee client communication while continuing to deepen client relationships
• Develop and lead clear, insightful presentations to clients and internal stakeholders
• Grow accounts and generate new opportunities through solid results, the creation of case studies, the generation of testimonials and referrals, relationship building and networking
• Participate in new business pitches

Technical Expert

Process Implementation & Improvement

Team Development

What You’ll Bring to the Role

Nice to Have

Certifications in any of the following :

Why Operatic Agency

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.

Thank you for your interest in joining Operatic Agency! Only those selected for next steps will be contacted.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Advertising, Marketing, and Customer Service

Industries

Advertising Services and Marketing Services

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