Job Description

People Manager

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald’s.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities - PRIMARY SYSTEMS

SHIFT MANAGEMENT

• Review guest count and sales projections
• Complete pre-shift checklist
• Complete positioning plan (VSPT)
• Agree on shift targets during pre-shift with area managers; follow up on execution of the plan
• Conduct shift huddles daily
• Manage from the observation post
• Identify danger zones, diagnose and provide direction and coaching
• Conduct QSC travel path a minimum of every hour
• Connect with Guests along their travel paths
• Maintain / adjust positioning according to positioning guide
• Follow up on primary and secondary duties of crew and managers
• Conduct post-shift analysis

PRODUCTION

SERVICE

Responsibilities - SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING

INTERNAL COMMUNICATION (CREW)

PEOPLE PRACTICES

SCHEDULING (CREW)

TRAINING (CREW)

TRAINING (MANAGEMENT)

Shift Manager

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is :

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail :

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner / Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.