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De Lacy Executive Recruitment North AmericaMarkham, ON
30+ days ago
Job type
Full-time
Job description
Our client, a childcare catering company, is searching for a Dispatcher . Reporting to the Shipping Supervisor, the Dispatcher will ensure all the delivery orders are uploaded properly and timely manner and route optimization. This is an onsite position in Markham, Ontario.
The Dispatcher is responsible for software utilization and optimization and other duties as assigned by Management. This includes ensuring scheduling the drivers and correct delivery manifests are current with the software and ensuring driver reviews are shared with the Shipping Supervisor and Customer Service.
RESPONSIBILITIES :
Being on site at 6 : 00am, flexibility is an asset
Ensuring all routes are on-routed in the delivery application (accurate and on-time)
Routing optimization and identifying cost improvements
Providing reports to Accounting to enable accurate invoicing for contractors
Training and monitoring drivers through delivery application
Assist in tracking driver issues and coach to correct / identify root cause issues
Optimized the coordination of drivers to make food pick-ups for production as required
Resolve issues regarding shipped orders directly with drivers and Customer Care
Ensure compliance to legal regulations and company policies
Provide recommendations / improvements to Management
DESIRED PROFILE :
At least 2 years of experience in customer service, outbound logistics (dispatch application), excellent attitude, initiative and attendance
Proficient in MS Word, Excel, Outlook + Badger / GPS (CIGO recommended)
Working in a fast-paced environment with tight timelines
Can work well independently as well as in a team
Organized with the ability to prioritize and manage time well
College Diploma or University Degree is an asset
Values and seeks feedback from others
Models and upholds the company’s charter and values