Tennis coach Jobs in Burnaby, BC

Jericho Tennis Club in Vancouver BC is seeking a progressive people-focused General Manager / Chief Operating Officer to build on its rich legacy and drive operational excellence and member satisfaction.

POSITION SUMMARY

The GM / COO is the chief operating executive of Jericho Tennis Club charged with the leadership management and day-to-day oversight of all Club operations. Reporting to the Board of Directors the GM / COO translates vision and policy into effective strategies ensuring delivery of outstanding member experiences operational sustainability and organizational health. A highly visible and approachable leader the GM / COO is responsible for shaping a positive staff culture stewarding the Clubs financial strength and fostering strong relationships with members staff and the Board in line with a modern partnership-based club governance model.

Current Challenges & Opportunities

• Cultivate a Cohesive Visionary Leadership Team : Foster a world-class executive team aligned with Board strategy by developing internal talent and strategically recruiting to fill key gaps ensuring the clubs long-term success.
• Modernize Governance and Operations : Advance Jerichos transition to a best-practice governance model that prioritizes Board strategy and empowers management leadership.
• Elevate Facilities & Member Experience : Lead projects to modernize facilities and deliver exceptional member-centric programs and services while preserving the Clubs unique tradition and community.
• Enhance Operational Efficiency : Streamline administrative and service processes through technology integration and continuous improvement.
• Foster Team Engagement & Talent Development : Cultivate a positive high-performing staff culture by investing in recognition training and succession planning.
• Strengthen Communication & Transparency : Promote open effective communication across all levels reinforcing trust and a sense of shared purpose among members staff and the Board.

KEY COMPETENCIES & RESPONSIBILITIES

To be successful in this role the GM / COO will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.

GM / COO / Leadership

Metrics : Member and staff engagement scores; frequency of GM / COO presence in Club areas; Board satisfaction ratings; 360-degree feedback.

Strategic & Operational Skills

Metrics : Budget adherence; F&B cost variances; timeliness and accuracy of financial reporting; successful implementation of upgraded financial systems; funding long-term capital plans.

Member Experience

Metrics : Member satisfaction / NPS scores; participation in social events; positive feedback on F&B and community atmosphere.

Communication

Metrics : Stakeholder feedback on communication effectiveness; frequency and quality of updates; resolution time for member concerns.

Organizational Alignment

Metrics : Improved integration between internal systems and the member app; reduced manual processes; better access to real‑time analytics and operational data; positive member feedback on digital tools.

CANDIDATE PROFILE

The General Manager / Chief Operating Officer is responsible for leading the team to achieve Jericho Tennis Clubs strategic objectives and to advance its culture of excellence innovation and community. The ideal candidate will possess the following qualifications :

Education : Bachelors degree in business hospitality or related field required; industry certification (CCM CCE) is strongly preferred.

Employment Type : Full-Time

Experience : years

Vacancy : 1

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