Job Description : Responsibilities :

• Facilitate requirements gathering sessions and conduct process walkthroughs.
• Identify goals and pain points through gap analysis on current state and future state business processes.
• Create, review and update user stories, personas and journey maps, as applicable.
• Create system use cases, flow diagrams and interactive mock-ups outlining functional requirements, as required.
• Document and validate results with subject matter experts and drive the creation of detailed business and functional requirements specification documents.
• Support development of necessary system (non-technical) documentation as well as make recommendations for policy and procedural manuals.
• Support change management and training to ensure delivery of complex program changes.
• Conduct post implementation reviews, assessing opportunities for backlog refinement and for continuous improvement.
• Liaise with security and privacy teams to complete security threat risk assessments and privacy impact assessments as required.
• Assist with project planning, scheduling and status reporting as required.
• An understanding of Agile framework (SCRUM) through demonstrated experience.
• A results driven mindset and able to function independently, while engaging with other stakeholders and team members as required to deliver outcomes.
• A thorough understanding and experience using an Agile / Hybrid approach. Experience with tools such as JIRA is preferred.
• knowledge of and the ability to apply and interpret complex legislations / regulations, policies, and standards.

Must Have :

Nice To Have :