Technology support specialist Jobs in Terrebonne, QC

Application Support Specialist (Accounting experience)

Join to apply for the Application Support Specialist (Accounting experience) role at MNP .

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit only one application to be considered for this opportunity. Thank you.

Inspirational, innovative, and entrepreneurial — this is how we describe our empowered teams. Combine your passion with purpose and join a culture that thrives in the face of change.

Make an impact on our client-focused teams as an Applicant Support Specialist. This diverse team of specialists works as trusted advisors to support and utilize MNP’s accounting technologies, primarily assisting French-speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax, and business advisory firm in Canada. Entrepreneurial at our core, our talented team members turn obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in-house custom templates for financial statements.
• Assess requests and determine the root cause of issues.
• Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables.
• Develop an understanding of all components of MNP’s CaseWare templates.
• Identify and troubleshoot application problems leveraging your accounting and technology knowledge, and communicate those to the development team.
• Escalate inquiries in a timely manner to the development team for fixes or to internal subject matter experts for issues requiring clarification.
• Contact third-party vendors when appropriate to request assistance or report functionality issues.
• Document resolutions and workarounds in the knowledge base.
• Build trust with internal users by demonstrating a high level of expertise and professionalism.
• Develop a thorough understanding of MNP’s services, businesses, and industry.
• Contribute to the development of new ideas and approaches to improve work processes.

Skills and Experience

MyRewards@MNP

With a focus on high-potential earnings, MNP offers customized rewards supporting our culture and work-life balance. Benefits include generous pay, vacation, personal days, pension plan with matching, savings products, bonuses, flexible benefits, mental health resources, perks, professional development, a casual environment, social events, and more.

Diversity@MNP

We embrace diversity and celebrate our differences. We believe each team member’s unique gifts strengthen our business. We encourage people with disabilities to apply.

Additional Details

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