Education

• College / CEGEP

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Meet with clients to discuss system requirements, specifications, costs and timelines

Area of work experience

• Quality assurance or control

Transportation / travel information

• Own transportation
• Public transportation is not available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 7 months to less than 1 year

Health benefits

• Dental plan
• Disability benefits
• Vision care benefits
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 to 44 hours per week