Technical specialist • old toronto on
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Is this role right for you?
In this role, you will:
• You are exceptional in managing Discovery & Configuration Management Database (CMDB) in ServiceNow®.
• You are interested in maintaining information about IT hardware & software assets, in order to report on the value and ownership of financial assets throughout their lifecycle, and to determine key attributes and relationships between assets.
• You are eager to assist in conducting configuration audits and coordinate with Technical Service Owners to correct issues and identify opportunities for process improvement.
• You are adept in working with Technical Service Owners and Subject Matter Experts to build relationships between assets and ensure the accuracy of the Configuration Items (CIs) within the CMDB.
• You thrive on assisting the Configuration Management team to prepare the Configuration management plan.
• You embrace the opportunity to collaborate with IT Owners and Change Management in the assessment of what CIs are impacted by a Change to a service.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You have good communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 5+ years of hands-on working experience in data reporting with ServiceNow® CMDB, Asset Management & Service Catalogue.
• You also have at least 5+ years of hands-on working experience in data reporting with ServiceNow® Incident/Problem/Change Management modules.
• You have at least 5+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB.
• You can also demonstrate working experience in monitoring and managing expectations to CMDB policies.
• You possess strong problem solving, analytical and excellent attention to detail skills.
• You have a strong understanding of networking and infrastructure, which includes servers, networking, databases, and cloud services.
• You can demonstrate expert level in the use of MS Excel to create/maintain macros, pivot tables, VLOOKUP & formulas.
• An asset to have hands on technical working experience with SQL, Python, Power BI.
• Post secondary education in Computer Science, Engineering or in a related field.
What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
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