Technical program manager • halifax ns
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Daily Schedule: 8:49am to 2:55pm.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Training c... Show more
Start Time: 11:20 AM; End Time: 2:50 PM.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Tra... Show more
Daily Schedule: 9:30am to 1:00pm.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Training c... Show more
Start Time: 7:40 AM; End Time: 1:46 PM.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Trai... Show more
Start Time: 11:15 AM; End Time 2:45 PM.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Trai... Show more
Do you enjoy solving complex puzzles, exploring what lies beneath the surface, and making a meaningful difference for the environment?.Are you driven to grow your career, build something lasting in... Show more
Regional Sales Manager, Eastern Canada.This posting is for an existing vacancy.We create solutions for the people who keep our world flowing.For over 80 years, John Brooks Company has been solving ... Show more
Reporting to the Senior Director - Line of Business Lead, the Program Manager is responsible to coordinate and monitor the design, development and testing of switch-mode power conversion equipment.... Show more
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution mat... Show more
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution mat... Show more
Start Time: 10:30 AM; End Time: 2:00 PM.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Tra... Show more
As a Management Trainee, you’ll rotate through a structured, four-phase program designed to give you full visibility into how a successful business operates — from supply chain and operations to sa... Show more
We are seeking a versatile Technical Systems & Data Platform Analyst for an enterprise-level contract opportunity based in Halifax.In this role, you will provide critical technical support and ... Show more
PAL company, is an international leader in situational awareness solutions for the maritime, land, and air environments.We deliver leading-edge software solutions that support mission-critical oper... Show more
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program Management.This r... Show more
Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Training completed or to be completed if pa... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Start Time: 11:05 AM; End Time 2:35 PM.Valid First Aid/CPR Certification (please upload certificate or proof of registration in upcoming course to your resume).Medium Lifting (up to 50 pounds).Trai... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
