Technical consultant Jobs in Longueuil, QC

SAP Sales and Service Cloud Technical Consultant, CX Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Do :

This person will be assigned to client engagements and will primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality. Responsible for delivery outcomes of assigned projects / engagements and work as part of a team and / or independently within the given area of responsibility. Provide leadership, direction and consultative advice regarding SAP Sales and Service Cloud best practice; lead creative and holistic thinking across diverse product releases, platforms, devices, and brands. Ability to present design approach to a non-design audience (business, product, and technology teams). Identify future opportunities, working as a key thought partner to your counterparts in services, partner ecosystem, and the client. Understand SAP products and technologies to communicate to stakeholders. Keep check of design trends for different platforms.

• Hands-on experience in design, build (configure and code), test and deployment of SAP Sales & Service Cloud both V1 and V2 for business areas including CRM, Lead-to-Cash, Opportunity & Acct. Management, Retail Execution, Customer Service Management, etc.
• Work with the project team, team leaders, project delivery leads, and client stakeholders to conceptualize and create stand-out solution and implementation strategies using the SAP Sales and Service Cloud solutions to help solve the customer business needs and problems.
• Proficient in SAP Sales and Service Cloud process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles).
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes.
• Experience in SAP Sales and Service Cloud (V1 / V2) In-App and side by side extension builds using the BTP Extension framework.
• Experience in Cloud integrations between SAP and Sales and Service Cloud and ECC / S4HANA, other ERPs, BTP IS, other CX Solutions (Commerce, Marketing, Analytics Cloud, etc.).
• Lead to Cash business use case implementation experience.
• Develop strong relationships with clients and gain the trust as key advisors.
• Ability to do fit-gap analysis on business requirements related to sales and service areas.
• Help license sales and other stakeholders establish the business case for the SAP (Sales & Service) cloud technology solution recommended to the client.
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (E.g, MindTouch, SAP Contact Center, Synch, Annex Cloud, Vertex, etc.).
• Knowledge of S4HANA / ECC will be preferred.

What You Bring :

Additional :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 96100 - 163400(CAD) CAD.

Due to the nature of the role, which involves global interactions, functional proficiency in English is required for positions based in Quebec.

Requisition ID : 409482 | Work Area : Consulting and Professional Services | Expected Travel : 0 - 20% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

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