Support analyst Jobs in East York, ON
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Support analyst • east york on
Last updated: 5 days ago
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose‑built for construction and capital projects companies.
CMiC's powerful software tra...Show moreLast updated: 5 days ago
Choose a workplace that empowers your impact.Join a global workplace where employees thrive.One that embraces diversity of thought, expertise and experience.
A place where you can personalize your e...Show moreLast updated: 30+ days ago
Customer Support Analyst Customer Support Canada or USA Hybrid / Remote.RLDatix (RLD) is on a mission to help raise the standard of careeverywhere.
Trusted by over 10000 healthcare organizations ar...Show moreLast updated: 30+ days ago
Join the IT Operations Practice at FDM Group as a Production Support Analyst.You will join our IT Operations Team to ensure the security and resilience of our clients’ IT estates, supporting busine...Show moreLast updated: 30+ days ago
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Show moreLast updated: 30+ days ago
Industry leader in the Human Capital Software Industry.Hybrid Schedule (50 / 50- office / home).Check out our videos : https : / / www.
Team work, enthusiasm, solutions to problems and fun help to make a gre...Show moreLast updated: 8 days ago
The Technical Support Analyst serves as a Docebo product expert and the first point of contact for customer issues and inquiries.
This role ensures customer satisfaction by addressing technical conc...Show moreLast updated: 30+ days ago
This role is hybrid and requires you to be at our downtown Toronto (250 Yonge Street) office at a minimum 2 days per week - subject to change at any time.
CGI has an exciting opportunity for a Produ...Show moreLast updated: 8 days ago
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.
The product market fit is excellent, and...Show moreLast updated: 30+ days ago
Vancouver, Calgary and Toronto providing a full-range of legal expertise.In 2022, we increased the opportunities for our firm and our staff by joining the DWF Group, a global provider of integrated...Show moreLast updated: 30+ days ago
We are looking for a Technical Support Analyst to assist in the support of the Fidessa applications (first level and second level application support).
We work in a fast-paced and dynamic environmen...Show moreLast updated: 30+ days ago
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Show moreLast updated: 30+ days ago
You are an experienced IT System Support Analyst with a background in Tier 2 technical support.In this role, you will serve as the first point of contact and primary source for resolutions.This pos...Show moreLast updated: 30+ days ago
Perform system health check, monitoring, alerting, and corresponding action as required.Lead the investigation and analysis of application operational failures through to resolution, and drive foll...Show moreLast updated: 6 days ago
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Aviso.
Your actual pay will be based on your skills and experience — talk wit...Show moreLast updated: 30+ days ago
From our first lot in Cambridge, Ontario, to residential, commercial, and recreational developments in 18 cities across North America, we’ve come a long way.
While a lot has changed in that time, on...Show moreLast updated: 30+ days ago
Location : Toronto, ON (Hybrid 2-3 days onsite).Deliver Level 2 / 3 support for SAP Ariba modules (Sourcing, Contracts, Buying & Invoicing).
Troubleshoot and resolve complex incidents, service requests...Show moreLast updated: 30+ days ago
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies.
CMiC’s powerful software tra...Show moreLast updated: 5 days ago
Product Support Analyst
CMiCToronto, ON, CAFull-time
Application Support Analyst
OMERSToronto, ON, CAFull-time
Customer Support Analyst
RLDatixToronto, Ontario, CanadaFull-time
Production Support Analyst
FDM GroupToronto, ON, CAFull-time
- Promoted
Data Support Analyst
CI Financial Corp.Toronto, ON, CanadaFull-time
Technical Support Analyst
ASL ConsultingToronto, ON, CAFull-time
Technical Support Analyst
DoceboToronto, ON, CAFull-time
- Promoted
Production Support Analyst
CGIToronto, ON, CanadaFull-time
Application Support Analyst
Air-tekToronto, ON, CAFull-time
IT Support Analyst
Whitelaw TwiningToronto, ON, CAFull-time
Technical Support Analyst
IONToronto, ON, CAFull-time
Data Support Analyst
CI FinancialToronto, ON, CAFull-time
Desktop Support Analyst
CB CanadaToronto, Ontario, CanadaPermanent +1
Support Analyst
RBCToronto, ON, CAFull-time
Application Support Analyst
AvisoToronto, ON, CAFull-time
Site Support Analyst
Great GulfToronto, ON, CAFull-time
SAP Support Analyst
GalentToronto, ON, CAFull-time
Product Support Analyst
Computer Methods International Corp.Toronto, ON, CAFull-time
- Dieppe, NB (from $ 27,000 to $ 179,113 year)
- Laval, QC (from $ 60,000 to $ 140,224 year)
- Sherbrooke, QC (from $ 60,050 to $ 132,496 year)
- Niagara Falls, ON (from $ 57,367 to $ 132,322 year)
- London, ON (from $ 50,174 to $ 130,581 year)
- Mississauga, ON (from $ 60,010 to $ 130,352 year)
- Montreal-Ouest, QC (from $ 71,781 to $ 130,150 year)
- Montreal, QC (from $ 71,788 to $ 130,126 year)
- Surrey, BC (from $ 64,500 to $ 129,491 year)
- Old toronto, ON (from $ 61,858 to $ 129,002 year)
Product Support Analyst
CMiCToronto, ON, CA5 days ago
Job type
- Full-time
Job descriptionAnswer client queries and provide basic direction and training on common issues. Triage product queues and prioritize issues according to their severity. Conduct web meetings with customers to gather information for investigative purposes or to provide assistance. Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming. Participate in project and team meetings; interacting and collaborating with team members. Leverage and contribute to the Knowledge Base to assist with the resolution of issues. Relay feedback to Product Managers so that the product can be improved. Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed. You would rather spend most of your time on challenging issues rather than handling simple support requests. You want to engage in a collaborative environment with helpful co‑workers and accessible leaders and managers. You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work. College / University Degree. Excellent communication skills, both verbal & written. Exceptional analytical and problem‑solving skills. A passion for exploring new software, ability to grasp new concepts and learn quickly. Extremely detail oriented with the ability to manage and prioritize workflow. Facilitate communication of information between team members and Product Groups. Previous technical support experience or customer service experience. Able to operate in a fast‑paced environment. Team‑player, strong work ethic and a positive attitude. Proficiency in spoken and written French. Competitive benefits package (including Health & Dental benefits). Paid vacation سعر e personal days. Townhall meetings where all employees are encouraged to participate in open discussions. Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants. Outdoor lunch space, including picnic tables. An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more). Health and Wellness focus including virtual yoga classes and wellness webinars. RRSP Matching Program after 2 years of employment. Experience in a rapidly growing, socially responsible corporation. Entry level Full‑time Information Technology IT Services and IT Consulting
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose‑built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies – including integration with multi‑dimensional modeling, an explosion of cloud‑based offeringsമുള്ള and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi‑task, have a strong attention to detail, professional demeanour, and be able to adapt into a growing and changing environment.
Important Information
- The hiring salary range for this position is $45,000 to $55,000 annually. The range represents base salary.
- This position is for an existing vacancy.
- We do not use AI to screen, assess, or select applicants.
Duties & Responsibilities
This role is for you if
Requirements
Benefits
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and / or assessment process. If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
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