Subject matter expert Jobs in Kitchener, ON

What success looks like in this role :

May serve as team or site leader providing direction to other technicians.

May have specialized and specific skillsets to support niche client environments.

May assist with resource / task scheduling and resource management.

Ensures best in class client experience across Field Engineering operations.

Troubleshoots and resolves client escalations from team members.

Supports roll-out of new enhanced or upgraded products.

Serves as subject matter expert providing technical advice as required to help team members resolve difficult or unanticipated issues.

Assists in providing technical training and improvement programs.

Engages with dissatisfied clients to help resolve perceived issues address technically complex situations and ensure satisfaction.

Monitors equipment system and network performance identifying and addressing systemic and / or recurring issues.

Develops and recommends ways to improve frontline solution processes striving for improved client service error reduction operational effectiveness and efficiency.

You will be successful in this role if you have :

High School Diploma or GED required

May require technical certification or Associate Degree

Generally 7 years experience in area of responsibility

#LI-DNI

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free : (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Key Skills

Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management

Employment Type : Full-Time

Experience : years

Vacancy : 1