Description

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person / family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

KEY RESPONSIBILITIES :

Service Responsibilities

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving / referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Provide clients with evening coffee and snack, clean are upon completion.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during lunch meal.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and / or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients / staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.

Organizational Responsibilities

Perform other duties as required.

WORKING CONDITIONS :

This is a permanent part-time position with 15 hours a week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts : 7 : 00 a.m. to 3 : 00 p.m., Saturday / Sunday and statutory holidays when required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

EXPERIENCE AND KNOWLEDGE :

SKILLS AND CAPABILITIES :

Please include the Job Title and Ministry Unit in the email subject line.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.