Social services assistant Jobs in Victoria, BC

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

The Bay Centre is seeking a dynamic individual for the role of Guest Services Supervisor. The Supervisor oversees the Guest Services desk and leads our mission of "continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." As an integral part of the Property Management team, the Supervisor will work closely with Marketing to bring the Bay Centre’s brand to life for shoppers, service providers, and the community both inside the shopping centre, and at the remote kiosk located on Government Street. You’ll be responsible to train the Guest Services team, manage gift card programs and retailer relationships as well as analyzing service metrics and developing operating procedures.

This is a fixed term position until January 2027 and work hours are Tuesday‑Saturday from 9 : 30am‑6 : 15pm (as well as flexibility to work for special events, other weekend hours, evenings, as needed, etc)

What your day-to-day will look like :

• Develop customer service strategies and oversee the entire guest experience
• Train and mentor Guest Services staff
• Execute marketing promotions and maintain tracking systems
• Build strong retailer relationships and coordinate communications
• Manage gift card operations and drive sales performance
• Complete monthly reporting and administrative duties
• Ensure crisis management preparedness and brand consistency

Required Qualifications :

Estimated compensation for this position :

50,000.00 – 55,000.00 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site – Victoria, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

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