Job Title: Rental Technician
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Rental & Retail Supervisor, Rental Assistant Supervisor
Employment Status/Type: Seasonal, Full-Time/Part-Time
Compensation: $;(alongside further perks)
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JOB SYNOPSIS:
Assisting in the daily operation of the rental shop. Your primary goal is to provide a quality service in order to help ensure guests have a safe and enjoyable experience utilizing our rental equipment.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Inspection and maintenance of rental bindings, skis/snowboards, and boots.
- Cash handling including processing transactions and cash out procedures.
- Proper fitting and adjustment of rental equipment, for individuals, groups, and school groups.
- Organizing equipment and name lists for daily school visits.
- Responding to email/phone inquiries in a timely mannerm
- Waxing and edge sharpening of guest’s skis
- Repairs and service for guests in the repair shop.
- Provide excellent guest relations.
- Sales of parts products.
- Assistance in the retail shop when needed.
- Implementation of all risk management procedures as per Whitewater Mountain Resort, Industry and equipment manufacture.
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
- Embrace, promote and follow Whitewater’s mission statement and values
- Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time
REQUIRED QUALIFICATIONS / EDUCATION:
- Previous experience in Rentals and Repairs and Industry experience is an asset.
- Knowledge of ski and snowboard equipment.
- Strong administrative capabilities including working knowledge of Microsoft Office suite applications (Word, Excel, PowerPoint), POS systems and records management.
- Perform other related duties, tasks and responsibilities as required from time to time.
SKILLS & ABILITIES:
- Excellent guest services skills.
- Detail Oriented.
- Ability to work in a fast-paced environment.
- Reasonable understanding of computerized Point-of-Sale systems and Microsoft Office Suite.
- Cash Handling Experience.
Please note: A current Criminal Records check will be required as part of the hiring process.
