Service writer Jobs in Sherwood Park, AB

The future you want is within reach. Let's build it together.

At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.

We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.

Why Choose PCL?

Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:

• Employee ownership opportunities that build long-term value
• Annual discretionary performance bonuses
• RRSP, TFSA, Pension Contribution Options
• Flexible medical, dental and vision benefits
• Prescription drug coverage and virtual care services
• Life, AD&D and disability insurance
• Paid parental leave and family care support
• Health and lifestyle spending account options
• Mental health and wellness support, including Employee Assistance Programs
• Career growth pathways, leadership development and mentorship programs
• Access to world-class training through PCL's College of Construction and professional development courses
• Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

Here's how a Technical Writer for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:

This is an hourly contract position with a 6-month term.

Responsibilities

• Create, maintain, and continuously improve user-facing documentation for application releases, including work instructions, step‑by‑step guides, job aids, and process walkthroughs aligned to real business scenarios.
• Translate system functionality, business processes, and feature changes into clear, intuitive, and usable instructions for end users.
• Ensure documentation reflects actual user workflows and delivered system behavior, not just intended designs.
• Validate documentation accuracy by working closely with Analysts, QA, and Training teams.
• Participate in documentation review cycles to ensure accuracy, consistency, and release readiness prior to deployments.
• Identify and manage documentation impacts resulting from new features, enhancements, process changes, and release updates.
• Maintain documentation standards, including structure, naming conventions, and consistency across features and releases.
• Capture and clarify business and process requirements to ensure features include sufficient context for effective user instruction creation.
• Maintain traceability between system changes and impacted user documentation to ensure alignment and completeness.
• Support release readiness, user enablement, and adoption by coordinating documentation updates with release schedules and ensuring known changes or limitations are clearly communicated.

Qualifications

• Strong user‑focused technical writing and documentation skills.
• Experience creating instructional content for enterprise or large‑scale business applications.
• Hands‑on experience with ClickLearn or similar work‑instruction and user enablement tools.
• Ability to translate complex system behavior into clear, non‑technical language.
• Experience working in Agile or iterative delivery environments.
• Familiarity with Agile tools such as Azure DevOps or Jira.
• Ability to collaborate effectively with cross‑functional teams.
• Strong attention to detail and ability to manage multiple documentation streams across parallel releases.
• Ability to work independently while contributing effectively within a team environment.

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Technical Writer

Requisition ID: 12611