Service writer Jobs in North York, ON

Job Description

Job Description

Salary : About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team members contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.Meet the YuJa family hereand see what makes YuJa special!

About the Role

Were looking for a precise, tech-savvy Technical Writer to join our team. In this role, you will be responsible for creating and maintaining high-quality documentation that empowers our users to navigate YuJas evolving product suite. You will bridge the gap between complex engineering developments and user-facing clarity, producing everything from comprehensive Zendesk help guides to real-time admin alerts and product notifications. Working at the intersection of engineering, UX design, and client success, you will ensure our documentation is not only accurate and comprehensive but also aligns with our brand voice and enhances the overall user experience.

Your key responsibilities will include :

• Create documentation for new features and releases using Zendesk, ensuring that all information is accurate, comprehensive, and user-friendly.
• Update and revise old guides to reflect the latest features and improvements, ensuring consistency in style and accuracy.
• Develop admin alerts to institutions, keeping them informed about new features and updates in each release.
• Collaborate with UX designers to assist with text mockups and designs, ensuring clarity and user-friendliness.
• Work closely with engineers to ensure product tickets contain meaningful and clear information.
• Communicate with clients about their feature requests or bug fixes through personalized customer notifications.
• Preferred : Have a basic understanding of UX Writing to ensure that all user-facing content enhances the user experience and aligns with design principles.

About You

Why Youll Love Working Here

YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000 / year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits :

Team Engagement :

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.