Service manager Jobs in Kentville, NS

Job Description

Job Description

Service Writer

Join the Peterbilt Atlantic Family!

At Peterbilt Atlantic, we’re not just about building trucks — we’re about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we’ve earned a reputation for excellence, and we’re looking for passionate, hardworking individuals to join our dynamic team!

1521 Harrington Rd, Kentville, NS| Day Shift | Full-Time

Standard Working Hours :

Mon - Fri | 8 : 00 am – 5 : 00 pm|40 hours per week

Job Description :

We’re looking for a Service Writer to join our fast-paced service team. If you have a passion for customer service and a strong background in the automotive or trucking industry, this is the perfect role for you. In this position, you will be the primary point of contact for our service customers, ensuring their needs are met with professionalism and efficiency.

What You’ll Do :

• Welcome customers to the service department, listen to their concerns, and accurately document their service needs and requests.
• Efficiently schedule service appointments, ensuring optimal use of service bays and technician time.
• Coordinate with the service team to manage workflow and minimize customer wait times.
• Prepare detailed and accurate cost estimates for service and repairs, including parts and labor.
• Communicate estimates clearly to customers and obtain their approval before proceeding with any work.
• Communicate with technicians to ensure timely completion of work.
• Act as a liaison between customers and technicians, ensuring that all service requests are clearly understood and executed.
• Keep technicians informed of any changes or additional work required.
• Regularly update customers on the status of their vehicles, including any delays or additional work needed.
• Provide clear explanations of the work performed and any recommendations for future maintenance.
• Address customer inquiries and concerns promptly and professionally.
• Resolve any issues or complaints to ensure customer satisfaction and maintain a positive & professional relationship with customers.
• Keep accurate and detailed records of all service transactions, including customer information, services performed, parts used, and payments received.
• Identify opportunities to promote additional services and products that may benefit the customer.
• Provide information on maintenance plans, extended warranties, and other value-added services.

What You Need :

Additional Strengths :

Perks of the Job :

Ready to accelerate your career? If you’ve got the drive, we’ve got the opportunity! Join a team that’s committed to excellence and enjoy working with one of the most respected names in the trucking industry.

Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.