Service desk manager Jobs in Sherwood Park, AB

The Opportunity

As the head of the service department, you're tasked with a pivotal role that intertwines financial stewardship and operational excellence. Your primary responsibility is to ensure that the department runs like a well-oiled machine, balancing the books while maintaining top-notch service quality.

Key Responsibilities :

• Financial Performance :
• Revenue Generation : Implement strategies to boost service sales, such as upselling and cross-selling.
• Cost Management : Control expenses by optimizing resource use and reducing waste.
• Profit Margins : Monitor profit margins closely and adjust pricing or service offerings to maximize profitability.
• Operational Efficiency :
• Process Improvement : Identify inefficiencies and streamline processes to save time and reduce costs.
• Team Productivity : Ensure that your team is well-trained, motivated, and working efficiently.
• Resource Allocation : Deploy resources smartly to handle peak times and maintain a steady flow of service.
• Customer Satisfaction :
• Quality Assurance : Ensure that all services meet or exceed customer expectations.
• Feedback Loop : Regularly gather and act on customer feedback to improve service quality.
• Retention : Implement programs to retain loyal customers and attract new ones.
• Strategic Planning :
• Goal Setting : Set short-term and long-term goals for the department.
• Performance Metrics : Monitor KPIs to track progress and make data-driven decisions.
• Market Analysis : Stay informed about industry trends and adjust strategies accordingly.

In essence, your role is to be the captain of the ship, steering the service department towards greater profitability and operational success. It's a challenging but rewarding position that requires a blend of analytical acumen, leadership skills, and customer-centric thinking.

Your success hinges on your ability to juggle multiple priorities, from financial targets to employee morale and customer satisfaction. By staying focused on these core areas, you'll ensure that the service department not only thrives but also sets a benchmark for excellence in the industry.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial / commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include :

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.