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Service desk analyst Jobs in Waterloo, ON

Last updated: 1 day ago
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
CA$41,477.00–CA$51,966.00 yearly
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution step...Show moreLast updated: 30+ days ago
Remote Service Desk Analyst Roles in Ontario

Remote Service Desk Analyst Roles in Ontario

RaiseOntario
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Business analyst - computer systems

Business analyst - computer systems

Business Analyst Computer SystemsOntario, Canada
Permanent
Overview Languages : English Education : Bachelor's degree Experience : 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely.Responsi...Show moreLast updated: 30+ days ago
  • Promoted
System Analyst

System Analyst

HCLTechOntario, Canada, Canada
CA$90,000.00 yearly
Full-time
Job Title : Systems Analyst - IntermediateMandatory skills : PurView experience, Metadata tagging and analysisHybrid – 3 days / week in officeLocation city(s) : Toronto or London or WinnipegCandidates m...Show moreLast updated: 1 day ago
Procurement Analyst

Procurement Analyst

AurumOntario, ON, CAN
CA$50,000.00–CA$60,000.00 yearly
Quick Apply
We are seeking a detail-oriented and motivated Procurement Analyst to Join our team.This role involves supporting the procurement and supply chain functions by analyzing data, identifying trends, a...Show moreLast updated: 30+ days ago
Desk Adjuster 3

Desk Adjuster 3

Crawford & CompanyWaterloo, ON, Canada
Full-time
We are currently recruiting for a.The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. The successful candidate investigates, evaluates, negoti...Show moreLast updated: 20 days ago
hotel front desk supervisor

hotel front desk supervisor

ClublinkON, CA
CA$21.63 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Establish work schedules and procedures. Perform same duties as workers supervised.Assist clients / gu...Show moreLast updated: 30+ days ago
  • Promoted
Cost Analyst

Cost Analyst

PWO Canada Inc.Kitchener, ON, Canada
PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally.We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industr...Show moreLast updated: 28 days ago
  • Promoted
Financial Analyst

Financial Analyst

InsideHigherEdKitchener, Ontario, Canada
CA$108,463.00 yearly
Full-time +1
Office of Chief Financial Officer.Financial Services is a department within the Chief Financial Officer portfolio.The University’s decentralized management model places financial management respons...Show moreLast updated: 7 days ago
  • Promoted
Payroll Analyst

Payroll Analyst

peopleCare CommunitiesWaterloo, ON, Canada
Care Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. We are thrilled to be named one of Canada’s Best Managed Companies for...Show moreLast updated: 27 days ago
Sales Business Analyst

Sales Business Analyst

Conestoga Meat Packers Ltd.Breslau, ON, CAN
Quick Apply
Conestoga Meats is a leader in the meat industry, known for our innovation and forward-thinking approach.We prioritize our employees, safety, and the use of automation. Our state-of-the-art facility...Show moreLast updated: 30+ days ago
  • Promoted
Business Analyst Consultant

Business Analyst Consultant

EquitableWaterloo, Region of Waterloo, Canada
Full-time +1
At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and colla...Show moreLast updated: 8 days ago
Help Desk Supervisor

Help Desk Supervisor

York Region District School BoardOntario, Canada
CA$90,000.00–CA$100,000.00 yearly
Full-time
Help Desk and for ensuring all student and employee requests are dealt with in an efficient and effective manner.They are also responsible for supporting the Board of Governors portal and their fil...Show moreLast updated: 30+ days ago
Service Desk Support Assistant

Service Desk Support Assistant

York UniversityOntario, Canada
CA$27.23 hourly
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.Col...Show moreLast updated: 30+ days ago
  • Promoted
Math Analyst

Math Analyst

OutlierWaterloo, Ontario, Canada
CA$30.00–CA$50.00 hourly
Full-time
Outlier helps the world’s most innovative companies improve their AI models by providing human feedback.Are you an experienced Mathematics expert who would like to lend your expertise to train AI m...Show moreLast updated: 9 days ago
Front Desk / Receptionist

Front Desk / Receptionist

JobCart IncKitchener, ON, CA
CA$35,000.00–CA$37,000.00 yearly
Full-time
Quick Apply
YOU MUST BE PRESENT IN ONTARIO TO APPLY.Job Opening : Front Desk / Receptionist.We are seeking a friendly, organized, and reliable . Kitchener! If you're a professional with great communication s...Show moreLast updated: 30+ days ago
Compliance Analyst

Compliance Analyst

Securian CanadaWaterloo, ON, CA
Quick Apply
Securian Canada maintains high ethical market conduct standards of our distribution channels.You will conduct desk and on-site reviews of contracted agencies and their advisors according to applica...Show moreLast updated: 30+ days ago
  • Promoted
Data Analyst

Data Analyst

PeroptyxKitchener
CA$21.85–CA$25.30 hourly
At Peroptyx, we are looking for Data Analysts who will review mapping data for digital mapping applications.Your research capabilities will validate and ensure that the navigation of certain routes...Show moreLast updated: 30+ days ago
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
30+ days ago
Salary
CA$41,477.00–CA$51,966.00 yearly
Job description

Overview

Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.

This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software.

As a service desk analyst, you will be responsible for enhancing the end-user experience by providing front-line technical support services while working with a diverse team. Provide Level 1 and Level 2 Desktop support for the maintenance of the computer desktop environment by providing end-user support in; moves, hardware, and software installations / upgrades. As the first line of general IT support, responsibilities include administration and support of desktops, laptops, printers, mobile devices, telephony, and related equipment.

RESPONSIBILITIES

Customer Service :

Courteously respond to all support requests to deliver service level agreements (SLA).

Interact effectively with users at all organizational levels.

Prepare end-user documentation for self-troubleshooting.

Provide level 1 support for financial / trading applications, Bloomberg, Thompson Reuters, and others.

Escalate recurring, difficult, and widespread issues as appropriate.

Provide technical training to individuals and departments if required.

Hardware and Software Support :

Image and deploy Desktops, Laptops, and mobile phone and computer peripherals.

Track IT assets using CMDB.

Participate in the selection of hardware standardizations and application deployments.

Maintains the inventory of equipment and software licenses.

Coordinate with 3rd party vendors for maintenance of printers, copiers, and fax machines.

Provide technical assistance to staff by diagnosing, researching, and troubleshooting technology-related issues.

Stay up to date with vendor representatives, support contacts, contract terms, and expirations.

Keeps Inventory Storage rooms correctly labeled and clean and supports the destruction of equipment

IT Service Management :

Collect, Log, categorize, prioritize Service Requests, Incidents and provide solutions to all requests within the agreed SLAs.

Monitors Service Now for tickets assigned to Service Desk queue and processes IT Requests & Incidents based on priority and SLA.

Maintain thorough knowledge of processes and procedures for applications and systems access to quickly resolve issues.

Perform new hire Onboarding and Off-Boarding / terminations following the defined procedures ensuring an efficient experience for all involved.

Performs daily operational tasks as assigned.

Produces monthly operational reports for service requests, incidents, IT assets, service levels, changes, and a knowledge center.

QUALIFICATIONS

TECHNICAL SKILLS :

This job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, and Mobile phone troubleshooting.

Utilize structured troubleshooting techniques and diagnose user / account / client system hardware and software problems

MS Office Suite, M365, Service Now, or other ticketing software. Active Directory, working server knowledge.

PowerShell, Python, or other scripting language.

EXPERIENCE & ABILITIES :

1-3 years of experience in a progressive IT help desk / support role

Excellent interpersonal, communication, and problem-solving skills.

Experience using Service Now ticketing system and help desk role working in a high-pressure environment is preferred.

ITIL foundations certification preferred.

Industry certifications in desktop administration or related areas could be an added advantage.

Experience and strong knowledge of help desk metrics including SLAs and SLOs

EDUCATION & TRAINING :

Post Grad Certificate or Diploma / Degree in Information Technology or related discipline

Industry certifications that add value such as COMP TIA A+, IT Support Certificate, MCP, MCSE, and ITIL could be an added advantage.