Front of House Supervisor
Moxies St. John’s
Position Summary
The Front of House Supervisor is a key member of the Moxies leadership team, responsible for supporting the successful day-to-day operation of the restaurant and delivering an exceptional guest experience.
Working alongside the management team, the FOH Supervisor provides hands‑on leadership during service, supports and coaches team members, maintains Moxies standards, and helps ensure the restaurant operates efficiently, safely, and professionally.
This is a leadership position suited to someone who leads by example, communicates confidently, remains composed in a fast‑paced environment, and is passionate about hospitality.
Key Responsibilities
Leadership & Team Support
- Lead by example and consistently demonstrate Moxies hospitality and service standards.
- Provide direction and support to servers, bartenders, hosts, support staff, and other FOH team members.
- Assist managers with running daily restaurant operations and coordinating the floor during service.
- Help organize sections, breaks, cuts, side duties, and closing responsibilities.
- Coach team members in the moment and provide clear, respectful feedback.
- Help create a positive, professional, accountable, and team‑focused work environment.
- Support the training and development of new and existing team members.
- Communicate operational concerns and employee performance issues to management.
Guest Experience
- Maintain a strong presence on the restaurant floor and actively engage with guests.
- Ensure guests are greeted promptly and receive attentive, professional service.
- Monitor service standards, food and beverage delivery times, table maintenance, and overall guest satisfaction.
- Identify potential guest concerns before they escalated.
- Assist with guest complaints and service recovery, involving a manager when appropriate.
- Support the team in creating memorable guest experiences and building guest loyalty.
Service & Operational Standards
- Ensure Moxies service standards and operating procedures are consistently followed.
- Monitor restaurant cleanliness, organization, presentation, and readiness throughout the shift.
- Complete opening, shift‑change, and closing duties as assigned.
- Conduct regular floor walks and identify operational opportunities.
- Ensure server stations, host areas, bar areas, dining rooms, washrooms, and guest‑facing areas remain clean and organized.
- Support proper communication between Front of House and Back of House teams.
- Assist with maintaining appropriate staffing levels and adjusting floor deployment as business levels change.
- Support smooth execution during high‑volume periods, large parties, special events, and peak services.
Food & Beverage Standards
- Maintain strong knowledge of Moxies food, beverage, feature, and promotional offerings.
- Support menu knowledge, menu touring, suggestive selling, and beverage sales.
- Ensure food and beverages are delivered according to Moxies standards.
- Reinforce proper seat numbers and help prevent food auctioning.
- Monitor responsible alcohol service and ensure provincial liquor regulations and Moxies policies are followed.
- Ensure appropriate identification procedures are followed for alcohol service.
Cash & Administrative Responsibilities
Depending on training and authorization, the FOH Supervisor may:
- Assist with POS‑related issues.
- Complete cash‑outs and review server/bartender checkouts.
- Assist with cash handling procedures.
- Support opening and closing administrative duties.
- Complete shift notes, checklists, and operational documentation.
- Communicate maintenance, staffing, inventory, and operational concerns to management.
Leadership Expectations
A Moxies FOH Supervisor is expected to:
- Lead from the floor — remain visible, engaged, and available to the team.
- Lead by example — demonstrate the standards expected from others.
- Coach, don't just correct — help team members understand how to improve.
- Take ownership — identify problems and help resolve them rather than waiting for someone else.
- Stay composed — maintain professionalism during busy or challenging situations.
- Communicate clearly — provide accurate and respectful direction to team members.
- Support the entire restaurant — understand that great guest experiences require strong FOH and BOH teamwork.
- Protect the guest experience — recognize and address service issues quickly.
- Maintain accountability — ensure standards, policies, and assigned responsibilities are followed consistently.
Qualifications
- Previous restaurant or hospitality experience required.
- Previous supervisory or leadership experience is an asset.
- Strong understanding of restaurant service and guest hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and problem‑solving abilities.
- Ability to confidently lead and coach a team.
- Ability to remain calm and make decisions in a high‑volume environment.
- Strong attention to cleanliness, presentation, and operational standards.
- Must demonstrate reliability, professionalism, and accountability.
- Must meet all provincial requirements for responsible alcohol service where applicable.
Physical & Scheduling Requirements
- Ability to stand and walk for extended periods.
- Ability to work in a fast‑paced restaurant environment.
- Availability to work a flexible schedule including evenings, weekends, holidays, opening shifts, and closing shifts as required.
What Success Looks Like
A successful FOH Supervisor helps create a restaurant where:
- Guests feel genuinely welcomed and cared for.
- Team members understand what is expected of them.
- Managers can confidently delegate operational responsibilities.
- Service standards are consistently maintained.
- Problems are identified and addressed quickly.
- The restaurant remains clean, organized, and ready for business.
- FOH and BOH teams communicate effectively.
- Team members receive regular coaching and support.
- Every shift reflects the hospitality and operational standards expected at Moxies.
#J-18808-Ljbffr
