Senior product manager Jobs in Guelph, ON

Job Title : RQ00210 - Product Manager - Senior Start Date :   2025-02-18 Client : Supply Ontario End Date : 2026-04-05 Work Location :   200 Front St, 8th Floor, Toronto, Ontario, Canada #Business Days : 294.00 Job Type : Hybrid Hours per day or Week : 7.25 hours per day (5 Days)   Must Haves : 7+ years' experience in IT product management, with demonstrated success managing enterprise-scale applications (FMS, HCMS, or similar systems) and implementing ITIL-based service management processes Proven track record developing product roadmaps and managing complex backlogs, with expertise in translating business requirements into technical solutions and overseeing enterprise-wide enhancements Strong technical leadership background with deep understanding of enterprise architecture, quality assurance, and release management, plus experience minimizing business disruption while managing critical issues. Ideal candidate would have experience in the finance and operations module for D365.  For HCMS, the candidate would had had experience supporting a HCMS system.   Description : Supply Ontario is seeking a seasoned IT Product Manager to join our Enterprise Technology team. This critical role will be responsible for managing and evolving our core corporate applications portfolio, with a primary focus on the Financial Management System (FMS), Human Capital Management System (HCMS), and Supply Ontario Data Analytics Platform. The successful candidate will drive product strategy, oversee IT service management, and champion the maturation of product management practices across the enterprise technology and digital teams. As the IT Product Manager, you will be the bridge between technology and business needs, managing the entire product lifecycle from ideation to retirement. You will be responsible for prioritizing and managing the backlog of requests, overseeing technical enhancements and fixes, and ensuring high-quality releases. Your expertise in IT service management, vendor relationships, and quality assurance will be crucial in delivering robust, efficient, and user-centric enterprise solutions that drive Supply Ontario's operational excellence. Responsibilities : Product Strategy and Backlog Management : Develop and maintain product roadmaps that align with organizational objectives and IT strategic plans. Prioritize and manage the backlog of enhancement requests, bug fixes, and technical debt items. Collaborate with business stakeholders to gather, analyze, and prioritize requirements. Balance new feature development with system stability, performance, and technical debt reduction. IT Service Management : Oversee the day-to-day operations and support of assigned enterprise applications. Implement and refine IT service management processes, adhering to best practices (e.g., ITIL). Manage service level agreements (SLAs) and key performance indicators (KPIs) for IT services. Coordinate incident management, problem management, and change management processes. Technical Enhancements and Business Support : Work closely with business units to understand their evolving needs and translate them into technical requirements. Collaborate with development teams to design and implement technical enhancements. Oversee the resolution of critical issues and bugs, ensuring minimal disruption to business operations. Provide regular updates to stakeholders on the status of enhancements and fixes. Vendor Management : Manage relationships with software vendors, cloud service providers, and consultants. Manage enhancements and scope of work with vendors. Ensure vendor deliverables meet quality standards and align with Supply Ontario's needs. Coordinate vendor activities with internal teams for seamless integration and support. Quality Assurance and Release Management : Establish and enforce quality assurance processes for all product releases. Oversee the development of test plans, test cases, and acceptance criteria. Manage the release cycle, including planning, scheduling, and coordinating deployments. Conduct post-implementation reviews to ensure successful adoption and identify areas for improvement. Product Management Practice Maturation : Develop and implement standardized product management methodologies across the enterprise technology and digital teams. Mentor and coach team members on product management best practices. Establish metrics and KPIs to measure the effectiveness of product management practices. Drive continuous improvement in product management processes and tools. Stakeholder Engagement and Communication : Build strong relationships with diverse stakeholders, including executive leadership, end-users, IT teams, and vendors. Facilitate discussions and prioritize competing interests, balancing technical constraints with business needs. Regularly communicate product strategy, roadmap updates, and release plans to all relevant stakeholders. Collaborate with change management teams to ensure smooth adoption of new features and processes. Required Skills : 7+ years' experience in IT product management, with demonstrated success managing enterprise-scale applications (FMS, HCMS, or similar systems) and implementing ITIL-based service management processes Proven track record developing product roadmaps and managing complex backlogs, with expertise in translating business requirements into technical solutions and overseeing enterprise-wide enhancements Strong technical leadership background with deep understanding of enterprise architecture, quality assurance, and release management, plus experience minimizing business disruption while managing critical issues General Skills : Strong expertise in IT service management principles and practices (e.g., ITIL certification). Proven experience in managing enterprise-scale applications, preferably in finance, HR, or analytics domains. Excellent understanding of software development lifecycles and Agile methodologies. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Exceptional communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders. Experience in vendor management and contract negotiations. Proficiency in project management and product management tools (e.g., Jira, Confluence, Azure DevOps). Strong understanding of IT infrastructure, cloud technologies, and integration patterns. Ability to balance strategic thinking with hands-on, tactical execution. Experience in implementing and maturing product management practices within an organization. Desirable Skills : Deep knowledge of financial management systems, human capital management systems, or data analytics platforms. Experience with public sector IT governance and compliance requirements. Familiarity with cloud migration strategies and cloud-based enterprise solutions. Knowledge of emerging technologies relevant to enterprise systems (e.g., AI / ML, RPA). Experience in implementing or managing API-led integration strategies. Certifications in relevant areas (e.g., PMP, Scrum Master, ITIL, TOGAF). Understanding of data governance, privacy regulations, and cybersecurity best practices. Experience with business process reengineering and digital transformation initiatives.   Deliverables : Strategic Deliverables Develop and maintain comprehensive product roadmaps for FMS, HCMS, and Analytics Platform Create and execute strategic plans for system improvements and upgrades Establish product management frameworks and best practices Provide recommendations for technology investments and improvements Define and track key performance indicators (KPIs) for each system Develop business cases for major enhancements and initiatives Operational Management Prioritize and manage the product backlog across all systems Oversee release planning and deployment schedules Manage vendor relationships and service level agreements Monitor system performance and reliability Coordinate incident response and problem resolution Ensure compliance with IT governance and security requirements Process Improvements Establish standardized release management procedures Implement quality assurance frameworks and testing protocols Create and maintain documentation for all key processes Develop and implement change management procedures Establish metrics for measuring process efficiency Stakeholder Management Regular status reporting to executive leadership Coordination with business units for requirements gathering Management of vendor relationships and deliverables Communication of system changes and updates to all stakeholders Facilitation of cross-functional team collaboration Technical Leadership Guide technical decision-making for system enhancements Oversee integration strategies between systems Manage technical debt and system optimization Ensure system scalability and performance Lead technical problem resolution Risk Management Identify and mitigate potential system risks Manage security and compliance requirements Oversee disaster recovery planning Monitor and report on risk metrics Develop contingency plans for critical systems Financial Management Track and manage system-related budgets Monitor and optimize vendor costs Develop ROI analyses for major initiatives Manage resource allocation across projects Provide financial reporting on technology investments Team Development Build and mentor product management capabilities Establish best practices and standards Provide guidance on Agile methodologies Foster collaboration between technical and business teams Lead by example in implementing product management practices Quality Assurance Establish quality metrics and standards Oversee testing processes and procedures Monitor and improve system reliability Track and report on quality metrics Implement continuous improvement initiatives Performance Metrics Expected to deliver : Reduced incident resolution times Increased user satisfaction scores Successful release implementations On-time project delivery Reduced technical debt Improved vendor performance Enhanced process efficiency Stronger team capabilities Better stakeholder alignment The successful candidate will be accountable for these deliverables and should demonstrate : Strong track record in similar enterprise technology environments Experience with financial and HR systems Proven ability to manage multiple stakeholders Technical depth in enterprise systems Success in implementing process improvements History of successful vendor management Experience in public sector or regulated environments (preferred)   Additional Terms : Performance Expectations Quarterly performance reviews against agreed-upon objectives and deliverables Minimum 80% achievement of approved quarterly objectives Development and maintenance of detailed project documentation Regular status reporting as per project management framework Adherence to all Supply Ontario policies, procedures, and professional standards Work Arrangements Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices Flexibility to adjust schedule based on project needs and stakeholder availability Availability for occasional evening / weekend work during critical project phases Intellectual Property and Confidentiality All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario Strict adherence to confidentiality agreements and data protection protocols Non-disclosure agreement required as condition of engagement Return of all Supply Ontario property and materials upon contract completion Probationary Period Initial 90-day probationary period to assess fit and capabilities Clear performance objectives to be established within first 30 days Bi-weekly check-ins during probationary period Option to terminate with 5 business days' notice during probationary period Early Termination Provisions Supply Ontario may terminate the contract with 10 business days' written notice without cause Immediate termination for : Breach of confidentiality or security protocols Failure to meet minimum performance standards after documented warning Violation of Supply Ontario policies or professional conduct standards Misrepresentation of qualifications or experience Extended unavailability without approved leave Extension and Renewal Provisions Contract extension is at the sole discretion of Supply Ontario Extension decisions will align with Supply Ontario's internal procurement policies and procedures Factors considered for extension include but are not limited to : Achievement of defined deliverables and performance metrics Ongoing organizational need for services Budget availability and value for money Contractor's demonstrated reliability and cultural fit Project continuity requirements Extension terms : Maximum extension periods as per Supply Ontario procurement policy Rate adjustments, if any, must align with approved rate cards Additional or modified terms may be introduced during extension Extension process : Review initiated minimum 30 days before contract end date Appropriate management approvals as per delegation of authority Written notice of extension decision provided minimum 30 days before contract end No guarantee or implicit right to extension regardless of performance Supply Ontario reserves the right to : Modify role requirements during extension period Adjust work arrangements and conditions Implement new policies or procedures Require additional qualifications or certifications Contractor acknowledgment : No expectation of automatic renewal Extension discussions do not constitute commitment                                                                            Notes : Location :   Hybrid – 3 days per week onsite Public Sector Experience :  Preferred   Powered by JazzHR